Cashier/Food Prep, 05/2015
to 08/2016 Cibelli's Pizza – Bend, Oregon,
United States
Maintained high standards of customer service during faced paced and busy times of operations.
Prepared specialty foods such as pizza slices and salads.
Prepared pizzas which included throwing out the dough, saucing and cheesing, putting correct portion size of toppings on the pizza, and letting the cook know when pizzas were ready.
Prepped food items for later use using basic knife skills.
Designated trainer for new employees.
Captain/Crew Member, 02/2016
to Current Mod Eugene – Eugene, Oregon,
United States
Delegate tasks to be done throughout the day/night such as making sure the line is stocked and clean, the lobby is clean, prep is done by shift change, roasting vegetables, pulling dough, folding boxes, setting up expo, dough is pressed out, dishes are done, and doing deep cleans to make sure the store is clean and ready to go for rushes.
Delegate when breaks are to happen strategically so not to overwhelm crew members by being down a person during rushes.
Handle situations when a customer is unhappy with their MOD experience and successfully defuse the situation. In addition if the manager of my store is not there I make sure to call immediately after the situation so they are aware of the incident.
Give write ups to crew members who have passed the mistake phase and enter the choice phase of bad decision making.
Making sure all chits are in the computer before counting the till. Counting tips if I am a closing captain. Balancing the till and then doing my deposit.
Being a mentor and role model for my fellow crew members and working at being a better me everyday to exude the MOD way.
