Leadership, team player, hard worker, critical thinker, knowledge about the field and beyond, and customer satisfaction guaranteed. These are but some of the many opportunities you will have by hiring me, Jessica Claire. I care about the customers and my coworkers. Making sure they leave the building with a smile on their face. It is the customers choice to come into our store; It is our job to make them want to keep coming back.
Skills
Cash drawer balancing
POS systems
Issue resolution
Payment processing
Merchandise restocking
Cash management
Customer greeting
Leadership
Merchandising knowledge
Sales expertise
Excellent communication skills
Retail merchandising expertise
Active listening
Product Sales
Experience
09/2010 to 06/2013
Cashier, Food PrepUps – Naples, FL,
Resolved issues with cash registers, card scanners and printers.
Learned roles of other departments to provide coverage and keep store operational.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Welcomed customers, offering assistance to help find foods and satisfy their cravings.
Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Wiped down counters to remove debris and maintain cleanliness.
Processed customer payments quickly and returned exact change and receipts.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Trained new employees in cashiering procedures and food preparation.
Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
08/2012 to 01/2013
Game AdvisorLiberty Healthcare Corporation – Escondido, CA,
Answered phones to assist callers in obtaining information on store inventory and resale value of games and consoles.
Worked with consoles frequently in order to remain up to date on operational and game-related areas.
Helped customers to locate desired games, consoles and accessories.
Described game system benefits and demonstrated features.
Engaged store guests to determine gaming needs, direct towards appropriate department and provide information about game content, technology and pricing.
Vacuumed and mopped floors and wiped counters to maintain sanitary environment in guest area.
Monitored guest activity, following loss prevention procedures to protect shelf inventory and remove suspicious visitors from store.
Received praise on numerous occasions on my sales, customer interactions, and knowledge across the majority of products in the store.
06/2013 to 05/2014
Factory WorkerDerrick Corporation – City, STATE,
Maintained safe and organized work stations and properly stored tools in correct areas.
Loaded and unloaded items from machines and conveyors.
Moved items between machines, conveyors and transport equipment based on current production needs.
Trained new employees on proper use of oven and chemical equipment to prevent accidents.
Trained new employees on oven and chemical positions to support team efficiency.
Collaborated with team members to complete demanding projects under tight deadlines.
Cleaned work areas following each shift by removing debris and trash and sweeping up metal parts.
Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
09/2014 to 01/2015
Sales AssociateBath & Body Works – City, STATE,
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Sold various products by explaining unique features and educating customers on proper application.
Helped improve and drive business success by delivering sales, credit, warranty and other key metrics.
Cross-sold additional products and services to purchasing customers.
Received high praise from managers on multiple occasions
Was hired as a stocker but was moved to front of store sales floor after only one interaction with a customer
Education and Training
Expected in
: Animation Villa Maria College Buffalo - Buffalo, NY GPA:
Expected in 06/2012
High School Diploma: Lancaster High School - Lancaster, NY GPA:
Accomplishments
Received high praise for customer interactions of sales and/or complications by managers, co-workers, and customers alike.
President of Mixed Choir in High School. Position needed to be voted by a class of over 50+ students and approved by teacher. I was in charge of everything that went on behind the scenes. Including a fully planned field trip of the class to Shea's Preforming Arts Center. We needed to keep track of money, plan the dinner before the play, ticket purchase, and transpiration.
Was moved from Stock to Sales Associate (front room) on my first day of work at Bath and Body Works after helping one customer.
While working at gamestop, I went back and forth with a customer for 20-30 minutes trying to find the next game to play. He was an avid gamer and played almost, if not, all new releases for the systems he owned.
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