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cashier food prep resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Experienced professional with advanced abilities. Capable of managing long shifts while delivering high-quality service and promoting customer loyalty. Seek to apply abilities toward new role dedicated to team and business success. Customer-oriented available 40 hours per week, including weekends and evenings. Offering 5-year background in cooking, producing and presenting fast food to over 100 customers daily. Exceptional written and oral communication abilities. Talented with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products. Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Skills
  • Food preservation and storage methods
  • Preparation techniques
  • Extremely organized
  • Team leadership
  • Self-motivated
  • Product testing
  • Public speaking
  • Food preparation
  • Strong verbal communication
  • Account management
  • Call center operations
  • Data entry
  • Payment processing
  • Customer support
  • Customer relations
  • Inbound and Outbound Calling
  • Quality assurance controls
  • Quality control
Experience
Call Center Customer Service Representative, 03/2021 - Current
Grand Circle Travel , ,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assessed customer account information to determine current issues and determine potential solutions.
Call Center Customer Service Representative, 02/2020 - 03/2021
Grand Circle Travel , ,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented conversations with customers to track requests, problems and solutions.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Assessed customer account information to determine current issues and determine potential solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
  • Trained new employees on procedures and policies to maximize team performance.
Cashier/Food Prep, 06/2017 - 11/2018
Taher, Inc. Belle Plaine, MN,
  • Operated as full-service food provider in Charley's establishment by taking orders, preparing meals and collecting payments.
  • Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Completed thorough washing and sanitizing of all dishes, glassware and silverware after each use.
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Processed payments and counted change to complete transactions.
  • Placed orders by listening to customers, documenting selected menu items, substitutions and add-on's.
Cashier/Customer Service Representative, 11/2016 - 06/2018
Ten Two Twenty Pizza Roseville, MN,
  • Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
  • Trained as assistant manager and provided back-up coverage to provide customers with op
  • Interacted positively with regular customers to build rapport, learn desires and remember names.
  • Maintained clean and neat equipment, restrooms and other store areas with proactive attention to requirements.
  • Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.
  • Investigated customer concerns to resolve problems and maintain loyalty.
  • Helped customers locate desired merchandise and promoted other options by using strong interpersonal and upselling abilities.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer to balance register at beginning and end of shift.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Upheld high standards of accounting accuracy, quickly and accurately counting drawers at start and end of each shift.
Pizza Delivery Driver, 01/2014 - 12/2017
Vail Resorts Davis, CA,
  • Displayed products properly at customer sites and according to company specifications and policies.
  • Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase.
  • Stayed in open communication with existing customers to offer immediate access to new products.
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
  • Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverable.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
Assistant Store Manager, 02/2014 - 12/2015
Little Caesar Enterprises Inc. City, STATE,
  • Assisted team members with delivering friendly, knowledgeable service to every customer by applying proactive monitoring and corrective action strategies.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Met or surpassed business targets on regular basis through strategic employee engagement and forward-thinking planning.
  • Trained and managed associates in customer service and sales techniques.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Conducted store inventories once per quarter.
Education and Training
High School Diploma: , Expected in 2019
-
BPCC - Bossier City, LA
GPA:
Status -

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Resume Overview

School Attended

  • BPCC

Job Titles Held:

  • Call Center Customer Service Representative
  • Call Center Customer Service Representative
  • Cashier/Food Prep
  • Cashier/Customer Service Representative
  • Pizza Delivery Driver
  • Assistant Store Manager

Degrees

  • High School Diploma

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