Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Detail-oriented Housekeeper well-known for thorough and detailed cleaning services. Reliable and quick-paced worker with excellent attention to detail. Offering strong record of industry performance rooted in integrity and hard work. Motivated Teacher's Assistant with deep passion for helping students excel by supporting teachers and enhancing classroom environments. Proficient in organizing supplies, cleaning rooms and planning fun activities. Good tutoring, recordkeeping and time management skills.

  • Cash Handling
  • Customer Service
  • POS Systems
  • Honest and Ethical
  • Customer Relations
  • Problem Solving
  • Cash Register Operations
  • Problem-Solving
  • Cleaning and Sanitizing
  • Customer Transactions
  • Call Response and Transfer
  • Feedback Acceptance
  • Honest and Dependable
  • Payment Processing
  • Reliable and Responsible
  • Customer Assistance
  • ID Verification
  • Issue Resolution
10/2009 to 12/2022 Cashier The Cheesecake Factory | Murray, UT,
  • Collected payments and provided accurate change.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Discounted purchases by scanning and redeeming coupons.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Completed prepping, cleaning and other kitchen duties to support cooks.
  • Resolved customer concerns and relayed relevant information to supervisor.
10/2021 to 09/2022 Customer Service Associate City Of Farmington Nm | Farmington, NM,
  • Explained advantages, disadvantages and features of policies to promote sales of Medicare plans.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
02/2021 to 09/2021 Customer Service Specialist Wake County | Raleigh, NC,
  • Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
  • Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
09/2020 to 11/2020 Customer Service Representative Greif Brothers | Arlington, TX,
  • Prepared tax return documents for clients.
  • Responded to state and federal tax notices by preparing written responses or tax return amendments.
  • Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
  • Finalized and processed paperwork with local, state and federal government authorities.
  • Conducted research and compiled backup documentation.
  • Assessed various angles of tax situations to maximize tax benefit.
03/2020 to 08/2020 Humana Medicaid Child Time Inc. | Salt Lake City, UT,
  • Asked probing questions and offered solutions to resolve customer issues.
  • Navigated computer system to look up customer information and update policies.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Served commercial clients by researching financial situation and insurance options.
  • Applied basic insurance underwriting knowledge to evaluate and analyze information.
  • Responded to queries, solved or referred problems and followed up with clients to increase satisfaction.
04/2016 to 08/2016 Hotel Housekeeper/Front Desk Receptionist Comfort Inn & Suites | City, STATE,
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Maintained and organized cleaning supplies stock.
  • Used cleaning chemicals following proper guidelines.
  • Cleaned building floors by sweeping, mopping and scrubbing.
08/2010 to 01/2015 Preschool Assistant Teacher New Beginning Childcare Center | City, STATE,
  • Supported lead teacher with daily classroom activities.
  • Monitored students to observe behavior, enforce rules and maintain safety.
  • Maintained safe, clean and constantly supervised play environment.
  • Instructed and assisted students during craft activities.
  • Supervised students outside classroom during recess, lunch and breaks.
  • Maintained clean, well-kept classroom to encourage children to create, explore and play with confidence.
  • Assisted with or led story time by reading books to children.
  • Assisted with implementation of approved lesson plans and daily classroom schedule.
  • Arranged classroom furniture and learning materials to keep areas neat.
  • Created and assembled classroom displays and decorations.
Education and Training
Expected in 01/2021 Associate of Applied Science | Medical Billing And Coding Ultimate Medical Academy - Clearwater, Clearwater, FL GPA:
Expected in 05/2009 High School Diploma | Southern Vance High School, Henderson, NC, GPA:
Expected in | Early Childhood Education Vance-Granville Community College, Henderson, NC GPA:
Expected in | Business Administration and Management Strayer University, Washington, DC GPA:
Full Professional
Websites, Portfolios, Profiles
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Resume Overview

School Attended

  • Ultimate Medical Academy - Clearwater
  • Southern Vance High School
  • Vance-Granville Community College
  • Strayer University

Job Titles Held:

  • Cashier
  • Customer Service Associate
  • Customer Service Specialist
  • Customer Service Representative
  • Humana Medicaid
  • Hotel Housekeeper/Front Desk Receptionist
  • Preschool Assistant Teacher


  • Associate of Applied Science
  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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