Focused on exceeding sales goals. Punctual retail sales professional focused on exceeding
expectations and building customer loyalty. Flexible schedule and strong mathematical
aptitude. Retail Sales Associate with more than 16 years in the retail industry. Areas of
expertise include sales, customer relations and inventory management.
Retail sales Customer-oriented Active listening skills Credit card transactions Computer
literate POS systems knowledge Upselling techniques Motivated team player
Dedicated team player Restaurant operations Accustomed to shift work Fast and efficient
service worker Carbonated beverage dispenser cleaning and maintenance Friendly and helpful
Organized multi-tasker Quick learner Point of Sale (POS) system operation Customer-
Cash handling accuracy
Routinely helped as many as 200 + customers each day in a high-volume retail outlet.
Resolved 90% of customer service issues within 5 minutea to maximize loyalty and retention.
Fulfilled all supervisory duties when Store Manager was on vacation.
Won “Retail Sales Associate of the Month” Award in May 2015.
Restocked and organized items as necessary and as directed.
Reported and documented unsafe conditions, equipment and/or injury.
cashier Tacoma, WAShell (gas station)/May 2015 to Aug 2015
253-476-0569 | contact: Chelsea G.
Stocked and replenished merchandise according to store merchandising layouts.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Identified potential shoplifters and alerted management.
Handled all customer relations issues in a gracious manner and in accordance with company
Welcomed customers into the store and helped them locate items.
Shared best practices for sales and customer service with other team members to help
improve the store's efficiency.
Used time efficiently when not serving customers, including folding clothes and cleaning
out fitting rooms.
Verified that all customers received receipts for their purchases.
Fostered a positive work environment by consistently treating all employees and customers
with respect and consideration.
Cultivated a customer-focused shopping environment by greeting and responding to all
customers in a friendly manner.
housekeeper Kalispell, MTThe Guest House Inn/Sep 2014 to Feb 2015
406-755-6100 | contact: Tonya
Washed, cleaned and disinfected water coolers.
Dusted picture frames and wall hangings with a cloth.
Escorted guests to their assigned rooms, including transporting their luggage.
Resolved service-related problems in a timely manner.
Changed bed linens and collected soiled linens for cleaning.
Disinfected and mopped bathrooms to keep them sanitary and clean.
Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Returned emptied garbage receptacles to their proper locations.
Cleaned walls, windows, shades and curtains.
Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
Cleaned and changed bedspreads, blankets and mattresses.
Verified that all storage areas and carts were clean and organized.
Cleaned elevators, glass and planters in public areas such as the lobby, pool and public
Sandwich Artist Kalispell, MTSubway/Aug 2013 to Mar 2014
406-755-2424 | contact: Dezirae F.
Consistently provided friendly guest service and heartfelt hospitality.
Promptly and empathetically handled guest concerns and complaints.
Demonstrated integrity and honesty while interacting with guests, team members and
Operated the drive-through window and sales register quickly and efficiently.
Greeted customers and provided excellent customer service.
Pleasantly and courteously interacted with customers.
Maintained high standards of customer service during high-volume, fast-paced operations.
Built loyal clientele through friendly interactions and consistent appreciation.
Prepared all food orders within a 2-3 minute time frame.
Assembled food orders while maintaining appropriate portion control.
Prepared specialty foods such as pizzas and sandwiches, following specific methods that
required quick prep time.
Verified that prepared food met all standards for quality and quantity.
Prepared a variety of foods according to customers' orders or supervisors' instructions,
following approved procedures.
Placed food trays over food warmers for immediate service or stored them in refrigerated
Handled currency and credit transactions quickly and accurately.
Followed food safety procedures according to company policies and health and sanitation
Strictly followed all cash, security, inventory and labor policies and procedures.
Stored food in designated containers and storage areas to prevent spoilage or cross-
Maintained clean and safe environment, including in the kitchen, bathrooms, building
exterior, parking lot, dumpster and sidewalk.
Reported to each shift on time and ready to work.
Diligently restocked work stations and display cases.
Cashier Tacoma, WAChevron/Apr 2012 to Jul 2013
253-565-1125 | contact: Shihn K.
Recommended alternative items if product was out of stock.
Set up and explained new membership contracts.
Communicated all store initiatives and promotions to customers to generate return
Replenished supplies, bags and other materials at each cash wrap.
Contacted customer to follow up on purchases, suggest new merchandise and inform them
about promotions and upcoming events.
Designed displays to make the store experience interactive, engaging and reassuring.
Dedicated to continuously improving sales abilities and product knowledge.
Routinely answered customer questions regarding merchandise and pricing.
Organized store merchandise racks by size, style and color to promote visually appealing
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Built long-term customer relationships and advised customers on purchases and promotions.
Education and Training
GEDBates Technical College2005Tacoma, WA
excellent customer service, cleaning equipment, fast, food safety, inventory, materials, policies, pricing, quality, quick, sales,Cash handling, store merchandising, Professional and friendly, Careful and active listener, Multi-tasking, Creative Problem Solving, Scheduling, Telephone Skills