I took a three and a half year gap in work so I could stay home with my children Alyssa and Colby. I became a single mother two years ago and I have worked two jobs
Skills
Payment processing
POS systems
Cash drawer balancing
Liquor regulations and compliance
Experience
Cashier, 10/2020 - Current Raley's And Belair – Petaluma, CA,
Assisted with purchases, locating items and signing up for rewards programs.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Operated cash register, collected payments and provided accurate change.
Received payments for Monthly memberships and issued receipts.
Learned roles of other departments to provide coverage and keep store operational.
Assisted manager's with completing end-of-day counts and securing funds to prevent loss or theft.
Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
Assisted customers with account updates, new service additions and promotional offers.
Increased sales 80% by suggesting specific purchases to customers.
Promoted specific item options to drive sales and achieve add-on purchases.
Bartender/Server, 05/2019 - 10/2020 At Work Sports Bar – Elk Grove Village, IL,
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Collaborated with host, bus person and cook to serve up food and beverage options.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Prepared and served cold, hot and alcoholic beverages to guests.
Rearranged tables and chairs, located or rolled extra silverware and set tables to prepare for large groups.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in three-compartment sink.
Calculated charges, issued table checks and collected payments from customers.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Maintained polite and professional demeanor to cusromers to encourage inquiries and order placements.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
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