Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Skills
POS systems
Customer Service
Cash handling
Security monitoring
Credit and cash transactions
Issue resolution
Payment processing
Cash management
Cash drawer balancing
Customer assistance
ID verification
Staff mentoring
Scanner operations
Experience
12/2021 to 02/2022
CashierCosentino's Food Stores – Kansas City, MO,
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Trained new team members in cash register operation, stock procedures and customer services.
Met high productivity standards in processing payments for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Helped with purchases, locating items and signing up for rewards programs.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Learned roles of other departments to provide coverage and keep store operational.
Scanned customer purchases and supported transactions to streamline sales process.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Verified customer identification for alcohol or tobacco purchases.
Answered customer quests, provided store information and escorted to desired store areas.
Received payments for products and issued receipts.
Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Promoted specific item options to drive sales and achieve add-on purchases.
Resolved customer complaints and escalated worsening concerns for remediation.
Assisted customers with account updates, new service additions and promotional offers.
Processed [Number] transactions per day with exceptional accuracy.
Increased sales by suggesting specific complementary items to customers.
02/2018 to 12/2020
Assistant Store ManagerSalvation Army Usa – Bloomington, IN,
Assisted in continuous development of effective store associates to achieve desired sales and results.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Coached and developed store associates through formal and informal interactions.
Oversaw aspects of maintenance, inventory and daily activity management.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
Conducted analysis to address productivity and improve employee morale.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Assessed, optimized and elevated operations to target current and expected demands.
Built proactive and productive relationships with business agents to maintain operational efficiency.
Aided in negotiation with vendors and suppliers to reduce overall costs.
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Assisted customers, answered questions and resolved problems for stellar customer service.
Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
Recruited, interviewed and hired qualified employees to provide top-quality service.
Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
Scheduled staff to assign employee shifts according to departmental and business needs.
Created engaging merchandise presentations to motivate impulse purchases.
Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
06/2008 to 02/2018
Inventory Manager/Backroom Team LeadWalmart – City, STATE,
Kept stockroom clean and neat for maximum productivity.
Unloaded incoming trucks and stocked merchandise in correct storage areas.
Monitored work areas for cleanliness and functionality and removed obstacles for safety.
Received deliveries, scanned packages and updated orders in internal database.
Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Helped customers load bulky and heavy items into vehicles after purchase.
Identified safety hazards and notified management to determine proper resolution of issues.
Examined packages and goods for damage and notified vendors of replacement needs.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
Checked online order receipts for customers and retrieved merchandise shipped to store location.
Completed inventory audits as scheduled and assisted with addressing discrepancies.
Streamlined [Type] and [Type] processes, which led to [Number]% increase in productivity for [Number]-person team.
Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility.
Kept work areas clean, neat and organized for optimal productivity and worker safety.
Read orders to obtain item numbers and located merchandise in bins or on shelves.
Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Demonstrated great teamwork skills with staff members involved in production and transport.
Stocked and rotated products, supplies and paper goods to optimize freshness.
Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Replenished inventory with focus on addressing customer needs.
Bent, lifted, opened, and moved [Type] products weighing up to [Number] pounds.
Packaged items with appropriate materials to prevent damage during shipping.
Used hand trucks, pallet jacks and forklifts safely and efficiently.
Labeled pallets with proper information for storage in correct locations within warehouse.
Labeled assigned packages and inspected for defects or inaccuracies.
Analyzed price relationships between products to formulate best pricing strategies for each offering.
Communicated effectively with members of public in often crowded and noisy environments.
Communicated with customers to discuss packing needs and special items or circumstances.
Restocked shelves with current merchandise in attractive displays to promote sales.
Monitored available products and suggested items to reorder.
Used internal revenue, profit and inventory trends to guide forward-thinking pricing decisions.
Added labels to products, rotated current stock and professionally arranged merchandise.
Coached warehouse team on FIFO monitoring.
Verified vendor deliveries with scanner to maintain accurate inventory counts.
Maintained knowledge of federal, state and local regulations to enforce adherence to requirements in daily operations and advise management on policy changes necessary for compliance.
Placed products on conveyors for final wrapping and shipment.
Verified merchandise against shipping paperwork and resolved discrepancies.
Packed over [Number] pounds of [Type] products daily while keeping detailed records of productivity and identifying areas for improvement.
Efficiently dealt with changes, delays and unexpected events to ensure customers received products on time.
Assisted [Job title]s with [Task] during peak periods to meet quotas.
Stacked, organized and palletized packages for efficient storage and movement.
Cleaned and organized display cases, shelves and aisles.
Operated forklift and [Type] equipment with care to minimize accidents and damage.
Examined $[Amount] worth of [Type] stock daily and reported defects to [Job title] quickly.
Maintained weekly scan right policy to minimize loss from inaccurate pricing.
Analyzed competitive landscape for product categories to assess current pricing strategies and adjust offerings.
Designed organization system for [Type] items in warehouse, streamlining package storing procedures to decrease downtime.
Rotated advertising signs and merchandise displays to engage customers.
Recruited and staffed employees to fill positions and skill levels in warehouse to man three shifts.
Read tickets accurately to pick out important information and correctly complete orders.
Supported management decision-making by forecasting demand and comparing data to purchasing requests.
Continuously moved and unpacked over [Number] pounds of [Type] packages, maintaining efficiency and accuracy for long shifts.
Identified unsafe materials within packages and notified proper personnel.
Assisted with inventory management by conducting regular cycle counts and product audits.
Selected items from bins, scanned tags with tracker and loaded onto cart.
Operated forklifts and pallet jacks in accordance with established safety requirements.
Used [Type] equipment to transport boxes, pallets and crates through warehouse.
Kept stockroom orderly, accessible and safe with regular upkeep.
Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
Operated tracking system to view open orders and review directions to storage locations.
Examined and inspected stock items for damage and reported findings to supervisors.
Maintained accurate inventory data by identifying and correcting pricing discrepancies.
Assembled boxes and stacked into columns for easy use by fellow packing and shipping team members.
Determined proper product storage methods, identification and stock location.
Reported [Type] and [Type] issues to manager for immediate remediation.
Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Noticed damaged products and removed from received shipments to be processed for refund or replacement.
Helped customers locate desired items and assisted with carrying heavy loads.
Collaborated with senior leaders to drive growth by implementing new pricing initiatives for [Product or Service].
Distributed discontinued sheets and upcoming specials to appropriate personnel
Reordered stock to replenish inventory without interruption to production
Operated forklift to elevate or place merchandise in appropriate areas.
Coordinated shipping and receiving schedules with production to assist in traffic control on docks.
Explained store policies to customers during checkout, which resulted in fewer complaints to customer service desk.
Received orders via phone, mail, fax and internet daily.
Kept detailed records of [Type] stock inventory in [Software], diligently managing order availability and record accuracy.
Processed customer purchases and returned proper currency and bills, maintaining [Number]% accuracy rate.
Reviewed market trends to optimize revenues by capitalizing on strategic pricing opportunities.
Facilitated business goals by [Action] and [Action] to drive results throughout store team.
Cross-sold [Type] items by using persuasion skills, increasing retail revenues [Number]%.
Education and Training
Expected in 05/1993
High School Diploma: Liberty High School - Liberty Texas, GPA:
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