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Versatile Department Manager recognized for providing exceptional leadership and guidance to employees. Responsible and dependable professional with 19 years of comprehensive experience overseeing staff, conducting training and implementing strategies. Familiar with successful training methodologies and industry developments. Responsive team leader with strong unique background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
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- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped with purchases and signed customers up for rewards program.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer age requirement for alcohol or tobacco purchases.
- Coached new teachers on ways to improve instruction and student discipline.
- Discussed curriculum changes with department staff and principals to facilitate action plans.
- Trained and supported new teachers by providing information on successful strategies for classroom instruction and management, instructional techniques and multimedia integration.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Defined strategies and created plan to achieve ambitious operational objectives.
- Taught lessons encompassing range of skill-building activities for speaking, writing, reading and listening.
- Provided one-on-one instruction for non-English speaking students within classroom settings.
- Developed lesson plans to teach course materials according to schedule.
- Employed kinesthetic, visual and auditory approaches to make lessons interesting and interactive.
- Initiated new learning methods to achieve total student comprehension and curb learning time.
- Built relationships with students of diverse cultural, social and economic backgrounds.
- Customized instructional plans to meet individual student skill levels and learning styles.
- Created interesting and age-appropriate reading lists to expand English vocabulary and comprehension skills.
- Delivered performance results to dean of students each semester.
- Performed skill evaluations to discover areas of interest and competencies in students.
- Led self-guided exercises to improve student understanding of spelling, punctuation, style and pronunciation.
- Educated, tutored and mentored students to correct academic problems and prompt personal adjustments.
- Made difficult language rules digestible to students.
- Organized extracurricular opportunities such as annual speech contests and field trips.
- Taught grammar, writing, listening and reading in beginner and intermediate proficiency levels.
- Implemented technology across curriculum to improve student performance.
- Briefed students with written presentations and explanations to raise awareness of cultural aspects.
- Prepared lesson plans according to approved syllabi.
- Screened and identified needs of learners through diagnostic testing.
Quds Open University - Palestine,
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Led team to achieve above average fluency, earning recognition from upper management and financial reward.
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Resume Overview
School Attended
- Quds Open University
Job Titles Held:
- Cashier
- Head of English Department
- ESL Teacher
Degrees
- Associate of Arts
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