- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
- Positive Attitude
- Adaptability
- Customer Service
- Leadership
- Problem Solving
- Safety
- Statistics
- Teamwork
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- Time Management
- Business planning
- Staff Management
- Strategic Planning
- Financial Management
- Business Development
- Verbal and written communication
- Fast- Learner
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Cashier, 11/2020 - Current
Tacoma Goodwill – Sequim, WA,
- Processed POS transactions, including cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Used POS system to process sales, returns, online orders and gift card activations.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Educated customers on promotions to enhance sales.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
Drive Thru Director, 06/2019 - 10/2020
Little Fishes Swim School – Sun Prairie, WI,
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
- Count money and make bank deposits.
- Schedule staff hours and assign duties.
- Establish standards for personnel performance and customer service.
- Organize and direct worker training programs, resolve personnel problems, hire new staff , and evaluate employee performance in dining and lodging facilities.
- Review work procedures and operational problems to determine ways to improve service, performance, or safety.
- Monitor the speed of service and excellence of the drive thru while reaching set goals for the month.
- Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Certified Nursing Assistant, 04/2018 - 05/2019
Harlingen Nursing And Rehabilitation – City, STATE,
- Record patients' medical history, vital statistics, or information such as test results in medical records.
- Interview patients to obtain medical information and measure their vital signs, weight, and height.
- Change dressings on wounds.
- Assist residents with all activities of daily living Assist residents with keeping track of their appointments and daily schedules.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Cast Member, 01/2017 - 01/2018
Chuck E. Cheese's – City, STATE,
- Operate cash registers to accept payments for food and beverages.
- Maintain contact with kitchen sta , management, serving sta , and customers to ensure that dining details are handled properly and customers' concerns are addressed.
- Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
- Plan parties or other special events and services.
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
- Planned and executed large-guest parties by organizing menus, spaces and special requests.
- Planned parties according to customer specifications.
- Decorated and set tables in accordance with party themes and age groups.
- Warmly greeted and welcomed customers to establishment before requesting food order.
- Checked in with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability and relayed information to customers.
- Accurately performed cash register operations to process and receive payments and issue change.
- Maintained stock levels of drink supplies, condiments and napkins at self-service stations during non-peak hours to reduce work interruptions.
High School Diploma: , Expected in
-
San Benito High School - San Benito, Texas
GPA:
- Graduated in top 10% of my class
- Graduated in 3 years with a 3.9 GPA
- Completed and Successfully passed CNA certification Exam
- Graduated with over 40 hours of college credit
- Varsity Tennis since 10th grade
- Historian for Business Professionals of America club
- Reporter for HOSA club
- Took Dual-Enrollment through Texas A&M University- Kingsville
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