Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Skills
Positive Attitude
Adaptability
Customer Service
Leadership
Problem Solving
Safety
Statistics
Teamwork
Time Management
Business planning
Staff Management
Strategic Planning
Financial Management
Business Development
Verbal and written communication
Fast- Learner
Work History
Cashier, 11/2020 - Current Tacoma Goodwill – Sequim, WA,
Processed POS transactions, including cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Answered product questions with up-to-date knowledge of sales and store promotions.
Used POS system to process sales, returns, online orders and gift card activations.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Educated customers on promotions to enhance sales.
Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
Drive Thru Director, 06/2019 - 10/2020 Little Fishes Swim School – Sun Prairie, WI,
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
Count money and make bank deposits.
Schedule staff hours and assign duties.
Establish standards for personnel performance and customer service.
Organize and direct worker training programs, resolve personnel problems, hire new staff , and evaluate employee performance in dining and lodging facilities.
Review work procedures and operational problems to determine ways to improve service, performance, or safety.
Monitor the speed of service and excellence of the drive thru while reaching set goals for the month.
Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Certified Nursing Assistant, 04/2018 - 05/2019 Harlingen Nursing And Rehabilitation – City, STATE,
Record patients' medical history, vital statistics, or information such as test results in medical records.
Interview patients to obtain medical information and measure their vital signs, weight, and height.
Change dressings on wounds.
Assist residents with all activities of daily living Assist residents with keeping track of their appointments and daily schedules.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Cast Member, 01/2017 - 01/2018 Chuck E. Cheese's – City, STATE,
Operate cash registers to accept payments for food and beverages.
Maintain contact with kitchen sta , management, serving sta , and customers to ensure that dining details are handled properly and customers' concerns are addressed.
Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
Plan parties or other special events and services.
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
Planned and executed large-guest parties by organizing menus, spaces and special requests.
Planned parties according to customer specifications.
Decorated and set tables in accordance with party themes and age groups.
Warmly greeted and welcomed customers to establishment before requesting food order.
Checked in with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability and relayed information to customers.
Accurately performed cash register operations to process and receive payments and issue change.
Maintained stock levels of drink supplies, condiments and napkins at self-service stations during non-peak hours to reduce work interruptions.
Education
High School Diploma: , Expected in - San Benito High School - San Benito, Texas GPA:
Graduated in top 10% of my class
Graduated in 3 years with a 3.9 GPA
Completed and Successfully passed CNA certification Exam
Graduated with over 40 hours of college credit
Varsity Tennis since 10th grade
Historian for Business Professionals of America club
Reporter for HOSA club
Took Dual-Enrollment through Texas A&M University- Kingsville
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