Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals.

Results-driven serving professional familiar with daily operations of dining room and kitchen areas, restaurant maintenance procedures and quality standards. Reliable, customer service-driven team player with [4] years of restaurant experience and drive for performance in all areas.

  • Can speak both English and Spanish
  • Fast learner
  • Credit card payment processing
  • Inbound and outbound calling
  • Call center experience
  • Sales expertise
  • Courteous demeanor
  • Active listening
  • Sales techniques
  • Table bussing
  • Dining room organization
  • Guest service
  • Food running
  • Menu inquiries
  • Table setting arrangement
  • POS system operations
  • Microsoft Office expertise
11/2019 to Current
Cashier The Tjx Companies, Inc. Maryville, TN,
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Helped customers find specific products, answering questions and offering advice.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Processed customer payments quickly and returned exact change and receipts.
05/2016 to Current
Waiter/Cashier Ameripride Services, Inc. Beaumont, TX,
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations
  • Updated repeat customers on menu changes and updates to maintain quality service relationships
  • Communicated with kitchen staff to determine availability of specials, wait times for food and special needs
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service
  • Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution
  • Took orders at front counter and collected payments, maintaining high levels of accuracy and customer satisfaction
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation
  • Took over [Number] daily orders to tables from kitchen area
  • Cleared tables after customers finished eating and reset them according to time of day
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays
  • Minimized customer wait times by efficiently taking and filling over [Number] orders each day
  • Calculated charges, issued table checks and collected payments from customers
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
  • Recorded orders and partnered with team members to efficiently serve food and beverages
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage
  • Inspected restrooms for cleanliness and availability of supplies [Number] times per shift
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption
  • Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
  • Answered phones politely and promptly, accurately recording and confirming reservations
02/2009 to 09/2015
Customer Service Representative CNT.EP City, STATE,
  • Assisted online users via live chat, web conference and phone to resolve issues related to [internet] and cable] use and access
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware
  • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns
  • Documented repair processes and helped streamline procedures for future technical support actions
  • Assisted customers with technical issues via email, live chat and telephone
  • Processed average number of inbound and outbound technical support calls
  • Consistently responded to customer service emails within standard window for optimal response
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks
  • Supported customers with online billing, access and account issues
  • Created new accounts, reset passwords and configured access to servers and file management software for users
  • Addressed customer service inquiries quickly and accurately
  • Consulted with upset customers to determine best methods to resolve service and billing issues
Education and Training
Expected in 2007
High School Diploma:
Galo Plaza Lasso - Echeandia,

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Resume Overview

School Attended

  • Galo Plaza Lasso

Job Titles Held:

  • Cashier
  • Waiter/Cashier
  • Customer Service Representative


  • High School Diploma

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