Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals.
Results-driven serving professional familiar with daily operations of dining room and kitchen areas, restaurant maintenance procedures and quality standards. Reliable, customer service-driven team player with [4] years of restaurant experience and drive for performance in all areas.
Skills
Can speak both English and Spanish
Fast learner
Credit card payment processing
Inbound and outbound calling
Call center experience
Sales expertise
Courteous demeanor
Active listening
Sales techniques
Table bussing
Dining room organization
Guest service
Food running
Menu inquiries
Table setting arrangement
POS system operations
Microsoft Office expertise
Experience
11/2019 to Current
CashierThe Tjx Companies, Inc. – Maryville, TN,
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Assisted customers with account updates, new service additions and promotional offers.
Helped customers find specific products, answering questions and offering advice.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Processed customer payments quickly and returned exact change and receipts.
05/2016 to Current
Waiter/CashierAmeripride Services, Inc. – Beaumont, TX,
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations
Updated repeat customers on menu changes and updates to maintain quality service relationships
Communicated with kitchen staff to determine availability of specials, wait times for food and special needs
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service
Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution
Took orders at front counter and collected payments, maintaining high levels of accuracy and customer satisfaction
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation
Took over [Number] daily orders to tables from kitchen area
Cleared tables after customers finished eating and reset them according to time of day
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays
Minimized customer wait times by efficiently taking and filling over [Number] orders each day
Calculated charges, issued table checks and collected payments from customers
Explained preparation of various menu items, describing ingredients and cooking methods to customers
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
Recorded orders and partnered with team members to efficiently serve food and beverages
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage
Inspected restrooms for cleanliness and availability of supplies [Number] times per shift
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption
Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
Answered phones politely and promptly, accurately recording and confirming reservations
02/2009 to 09/2015
Customer Service RepresentativeCNT.EP – City, STATE,
Assisted online users via live chat, web conference and phone to resolve issues related to [internet] and cable] use and access
Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware
Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns
Documented repair processes and helped streamline procedures for future technical support actions
Assisted customers with technical issues via email, live chat and telephone
Processed average number of inbound and outbound technical support calls
Consistently responded to customer service emails within standard window for optimal response
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks
Supported customers with online billing, access and account issues
Created new accounts, reset passwords and configured access to servers and file management software for users
Addressed customer service inquiries quickly and accurately
Consulted with upset customers to determine best methods to resolve service and billing issues
Education and Training
Expected in 2007
High School Diploma: Galo Plaza Lasso - Echeandia, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
