Management minded worker with fast food, retail and customer service experience. Trained in food safety and handling. Hardworking and efficient while providing excellent customer service. Expierenced in POS, cash handling, schedule making, and working under extreme pressure
Reliable and punctual
Reliable team worker
Neat, clean and professional appearance
Comfortable standing for long time periods
Delivers exceptional customer service
CashierJan 2015 to Mar 2015 ARCO AMPM － Fairfield, CAI started this job as a cashier. I was recognized by the store owner for getting the walk in cooler organized. At this job we were without a manager on duty for the evenings shifts so I was trained on how to handle many of the managers duties while she was absent. Provided professional and courteous service at all times. Operated cash register with proficiency. Rotated stock to maintain freshness. Trained and mentored new cashiers. Maintained work area in clean and neat manner. Monitored exits for security issues. Greeted customers promptly and responded to questions. Counted and balanced cashier drawers.
Lady of La'ubergeFeb 2009 to Nov 2009 La'uberge Du Lac － Lake Charles, LA
This job consisted of long periods of standing and a lot of face to face with casino patrons. I had to be knowledgeable about different casino games as well as what was served by the bar. Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors. Provided prompt, efficient, friendly, and quality service at all times. Effectively handled customer complaints and special requests. Took prompt corrective action whenever necessary to maintain the satisfaction and safety of all patrons and staff. Assessed guest demeanor and identified when to call behavior to attention of a bouncer. Maintained a positive working relationship with fellow staff and management.Provided fast, friendly, professional service to all casino guests and beverage servers. Cleaned and stocked glassware, assisted with beverage service and transported dishes to the kitchen.
Hostess/waitstaffSep 2008 to Mar 2009 Johnny Carinos － Lake Charles, LAInformed patrons of establishment specialties and features Kept drink stations clean and ready for service Took orders from patrons for food or beverages Used all food handling standards Wrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staff Removed trays and stacked dishes for return to kitchen Responded to resident or guest complaints regarding food or serviceServed residents and guests during meal times with speed and efficiency Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Suggested additional items to customers, as appropriate, to increase restaurant sales. Assisted diners with seating as needed Thoroughly explained the characteristics and descriptions of wines and champagnes on the wine list to customers. Effectively handled customer complaints and special requests. Greeted newly seated guests in a friendly and timely manner. Maintained a positive working relationship with fellow staff and management.
Cashier/hostess/waitstaffOct 2006 to Nov 2007 KBobs Steakhouse － Dumas , TXDeposited third party checks, as well as monthly reserve transfers. Coordinated approval processes of all accounts payable invoices. Conducted month-end balance sheet reviews and reconciled any variances. Politely answered phones promptly and recorded and confirmed reservations.Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance. Received frequent customer compliments for going above and beyond normal duties. Maintained a professional tone at all times, including during peak rush hours. Checked in deliveries and signed off on products received. Correctly calculated charges, issued bills and collected payments. Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests. Completed closing duties, including restocking items and closing out the cash drawer. Removed trays and stacked dishes for return to kitchen Observed diners to anticipate any additional needs and respond to requests Wrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staff I started this job as a hostess and cashier. After learning a lot about the restaurant and how to do end of the day duties I then assisted with accounts payable and became responsible for many of the restraints financial paperwork and data entry. I learned all areas of the restaurant including salad bar, cook, waitstaff, and kitchen prep.
Cashier/keyholderOct 2005 to Apr 2006 Dollar General － Dumas, TXReplenished floor stock and processed shipments to ensure product availability for customers. Operated cash register. Organized in-store promotional events. Set up visually appealing promotional displays. Signed for incoming shipments in manager's absence. Trained and mentored new cashiers. Monitored exits for security issues. Accepted merchandise returns. Managed cashier shifts and breaks. Counted and balanced cashier drawers. I was hired as a cashier but was soon promoted to keyholder after proving myself reliable and trustworthy.
Deli CookFeb 2005 to Dec 2006 UNITED Supermarket － Dumas, TXAssisted co-workers. Checked the quantity and quality of received productsCleaned and prepared various foods for cooking or serving Managed preparation and presentation of the desserts for all catered events. Ensured minimal product shrink and coordinated secondary usage of product Transferred supplies and equipment between storage and work areas Used all food handling standards Cleaned, cut, and cooked meat, fish, or poultry Compiled and maintained records of food use and expenditures Cooked food properly and in a timely fashion, using safety precautions Seasoned and cooked food according to recipes or personal judgment and experience Checked in deliveries and signed off on products received. As the deli cook I was responsible for all back of the house duties. I was responsible for truck deliveries and ordering. I also helped set up in store promotions. I assisted as needed with the deli clerks.