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Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Experienced customer service offering dedication and service expertise developed over 5 years of related experience. Successfully organize transaction documentation, handle funds and maintain records. People-person with positive and well-organized nature.

Versatile team member able to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about receptionists skills and to advance professionally.

Skills
  • Customer Service, convenienice ,cashier stocker (3 years), hotel front desk (Less than 1 year)
  • Certifications/Licenses
  • Driver's License
  • Cashier
  • Cna
  • Customer Service
  • Customer greeting
  • Credit and cash transactions
  • Loss prevention
  • Merchandise restocking
  • Customer order recording
  • Cash management
  • Scanner operations
  • Coin counting
  • Knowledge of wine and spirits
  • Cash drawer balancing
  • Call center experience
  • Customer service
  • Inbound and outbound calling
  • Food assembly
  • Proper storage and preservation
  • Team contribution
  • Problem resolution
  • First Aid/CPR
Experience
06/2005 to 10/2005
Cashier Foot Locker Harper Woods, MI,
  • Part time cashier and food prep.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Welcomed customers, offering assistance to help find necessary store items.
10/2018 to 07/2019
Delivery Driver Unitedhealth Group Inc. Framingham, MA,

Operated delivery vehicles 7 days per week, averaging [Numbe4hr] h

  • Exceeded productivity goals by 4% through effective routing and planning.
  • Reviewed over 100s daily delivery documents and orders and reported any errors found on delivery documents to supervisor.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.
  • Verified loads against shipping papers.
  • Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
05/2004 to 07/2004
Casher Michaels Stores Saginaw, MI,
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Worked closely with front-end staff to assist customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
01/2004 to 06/2004
Front Desk Receptionist Wts International, Inc. Los Angeles, CA,
  • Computed guest billings and posted charges to room accounts.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Monitored reservations to track incoming parties and special events.
  • Handled multi-line switchboard for busy office and routed incoming calls to correct individuals.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Monitored office expenditures and managed office contracts, keeping meticulous records on all transactions.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Personally addressed and welcomed 100s guests to business per day, improving overall customer service and engagement.
Education and Training
Expected in 07/1998
GED:
Tulsa Job Corps Center - Tulsa, OK
GPA:

Other in cna,ged Tulsa job corps

  • Cna Recipient
  • Cma Recipient
  • Completed continuing education in culinary arts
  • Completed coursework in basic typing, and computer classes
Activities and Honors
  • Member, Small Business Association (2008 - present)
  • Member, Alumni Association

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Resume Overview

School Attended

  • Tulsa Job Corps Center

Job Titles Held:

  • Cashier
  • Delivery Driver
  • Casher
  • Front Desk Receptionist

Degrees

  • GED

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