Diligent worker with excellent multitasking, organizational, and time management abilities combined with expertise in promoting items and completing customer sales. Able to adapt easily to new processes and procedures. Welcoming and intelligent worker with proven history of accuracy, efficiency and punctuality. Skilled, with great attention to detail, and organization skills. Resourceful and outgoing professional. Team-player with outstanding communication skills and flexibility in working with others.
Skills
Advanced clerical knowledge
Meticulous attention to detail
Verifying data accuracy
Error identification
Ability to type 35-40 WPM
Filing and data archiving
Collecting information
Spreadsheet management
Employee management
Strong problem solver
Safety regulations
Invoice processing
Excellent communication skills
Typing manuscripts
Resourceful
Time management
Strong interpersonal skills
Understands grammar
Order processing
Data processing
Customer service-oriented
Quality assurance
Multi-line phone proficiency
Pleasant demeanor
Critical thinker
Customer relationship management
Data Entry
Data Integrity
Experience
Cashier, 03/2016 - 01/2018 Foot Locker Inc. – Des Moines, IA,
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Operated cash register, collected payments and provided accurate change.
Assisted coworkers with completing end-of-day counts and securing funds to prevent loss or theft.
Learned roles of other departments to provide coverage and keep store operational.
Assisted customers with account updates, new service additions and promotional offers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Inspected items for damage and obtained replacements for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Helped customers find specific products, answered questions and offered product advice.
Trained new employees in cashiering procedures, offering assistance in resolving any issues.
Teacher, 11/2012 - 01/2018 Ymca Of Metropolitan L.A. – Angelus Oaks, CA,
Promoted collaboration and problem-solving skills by facilitating group projects and class discussions.
Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
Created lesson plans in accordance with state curriculum and school-wide curriculum standards.
Established weekly anecdotal records and portfolios to assess student progress.
Built and strengthened positive relationships with students, parents and teaching staff.
Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
Worked one-on-one with students to create individualized lesson plans to increase progress.
Fostered positive, student-centered classroom environment by encouraging opinion sharing.
Instructed special needs students in math, language, reading and writing using assistive technologies.
Encouraged student critical thinking and discussion in listening, math and reading, using variety of teaching techniques.
Created and implemented developmentally-appropriate curriculum which addressed individual learning styles.
Established positive relationships with students, parents, fellow teachers and school administrators.
Utilized technology resources, including SMART Boards and computer applications to develop lesson plans.
Met with parents and guardians to discuss student progress and increase participation for comprehensive and long-term student success.
Motivated students to be more engaged in classes through applying positive reinforcement techniques.
Selected and implemented interesting and interactive learning media to increase student understanding of course materials.
Used children's literature to teach and reinforce reading, writing, grammar and phonics.
Created assignments and tests to evaluate student knowledge.
Employed wide variety of fiction and non-fiction textual materials to encourage students to read independently.
Taught reading, language arts, mathematics and other subjects utilizing course of study adopted by Board of Education.
Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps.
Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
Earned positive feedback from parents regarding classroom instruction and student learning success.
Teacher, 08/1999 - 06/2012 Ymca Of Metropolitan L.A. – East Los Angeles, CA,
Established indoor and outdoor safe play environments for toddler-age children.
Maintained daily records of individual activities, behaviors, meals and naps.
Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
Taught children foundational skills such as colors, shapes and letters.
Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
Enhanced sensory abilities by giving children access to numerous textures and shapes.
Created and implemented developmentally appropriate curriculum addressing all learning styles.
Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
Organized and led activities to promote physical, mental and social development.
Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Administered and documented results of student assessments.
Increased student academic performance by diversifying teaching techniques.
Promoted good behaviors by using positive reinforcement methods with children.
Distributed quarterly progress assessments and milestone reports to each parent.
Completed all required documentation for National Head Start program.
Observed children, using Anecdotal method to record development, interests and skills.
Collaborated with colleagues on developing new classroom projects and monthly themes.
Enforced behavior expectations at all times.
Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
Developed professional relationships with parents, teachers, directors and therapists.
Incorporated music, art and theater into lesson planning.
Supervised up to 5 children on field trips to local parks, fire stations and zoos.
Retail Sales Associate, 06/1993 - 07/1999 Xanterra Parks & Resorts – Death Valley, CA,
Presented different categories of shoes and shoe care products and explained features, benefits and technical specs to generate sales.
Gained knowledge on all footwear items and demonstrated enthusiasm and belief for product and company philosophy.
Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.
Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.
Seated customer to measure feet and properly fit with correct size shoes.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Stayed up to date on store promotions, payment policies and security practices.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Education and Training
Bachelor of Arts: Psychology, Expected in 05/1998 - Texas Southern University - Houston, TX GPA:
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