Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Knowledgeable Training Specialist successful at developing and overseeing site-based and online training programs. Decisive and disciplined professional with personable style and thorough approach.
Skills
Orientation procedures
Training manuals and materials
Program performance assessment
Incentive initiatives
Motivational speaking
Team-building activities
Classroom experience
Operational improvement
Team management
Planning and coordination
Administrative support
Customer service
Relationship development
Team building
Security systems
Project organization
Organization
Inventory management
Problem resolution
Communications
Supervision
Business operations
Process improvement
Training program development
Experience
12/2018 to 04/2019Cashier/Fast Food Crew TrainerTaco Bell | City, STATE,
Developed complete training programs and led training using expert learning techniques.
Created practice exams, exercise documents and interactive videos from older content and transferred print materials to digital.
Informed customers of final bill tab and processed form of payment.
Restocked workstation with supplies and communicated out of stock items to management.
Processed credit card payments and gave counter slips to customers for signatures.
Reviewed contents on food trays to check receiving complete order.
Completed opening, closing and shift change tasks to promote store efficiency.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Mastered point-of-service (POS) computer system for automated order taking.
Complied with company service standards, including inventory and cash control procedures.
Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
Promoted increased productivity through appropriate allocation of resources, budgets, inventories, training support and team building materials.
Evaluated client processes, employee performance and training progress to determine additional training needs.
Managed various training courses by developing curricula, instructions, documents and written tests.
Scheduled training sessions based on availability of classrooms, equipment and instructors.
Coordinated development of training materials, including manuals, standard operating procedures and employee handbooks.
Monitored training costs and prepared budget reports to justify expenditures.
Documented training activities and changes to analyze program effectiveness.
Checked tracking systems for student and instructor leaves, attendance scores and overall performance.
12/2015 to 03/2017Server/Head HostessPagliacci's Restaurant | City, STATE,
Managed guest expectations by relaying information regarding hours, wait times and specials.
Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Accommodated guests with children and special needs to promote comfortable dining experience.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Answered telephone to provide dining information and take party reservations.
Handled guest complaints and promoted positive dining experience for all restaurant customers by maintaining pleasant attitude in all situations.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Calculated charges, issued table checks and collected payments from customers.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Answered customers' questions about hours, seating, current wait time and other information.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Offered preferred tables and other special accommodations to VIP customers.
02/2007 to 11/2011Debt Consolidation AgentAAA Cook County Consolidation | City, STATE,
Mentored new members on scripts, strategies and company information to maximize performance.
Located debtors by utilizing skip tracking and other strategies.
Met demands of busy collections group by performing high volume of daily calls.
Overcame objections by applying advanced training and persuasion techniques.
Processed payments over phone and set up recurring drafts.
Conveyed current account information and obtained payments by using pre-scripted statements.
Reviewed accounts to determine payment plan compliance.
Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
Reviewed credit reports to identify debt and determine best-fit strategies for consolidating or eliminating balances.
Evaluated client situations and recommended optimal products to meet individual needs.
Accepted and processed customer payments and applied toward account balances.
Answered client questions about factors affecting credit and recommended suggestions to improve credit scores.
Prepared budgets, financial education tools and referrals on behalf of clients.
Improved customer satisfaction by finding creative solutions to problems.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Recognized by management for providing exceptional customer service.
Created agendas and communication materials for team meetings.
Improved operations by working with team members and customers to find workable solutions.
Education and Training
Expected in 05/2000High School Diploma | Monrovia High School, Monrovia, CAGPA:
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