Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Knowledgeable Training Specialist successful at developing and overseeing site-based and online training programs. Decisive and disciplined professional with personable style and thorough approach.

  • Orientation procedures
  • Training manuals and materials
  • Program performance assessment
  • Incentive initiatives
  • Motivational speaking
  • Team-building activities
  • Classroom experience
  • Operational improvement
  • Team management
  • Planning and coordination
  • Administrative support
  • Customer service
  • Relationship development
  • Team building
  • Security systems
  • Project organization
  • Organization
  • Inventory management
  • Problem resolution
  • Communications
  • Supervision
  • Business operations
  • Process improvement
  • Training program development
12/2018 to 04/2019 Cashier/Fast Food Crew Trainer Taco Bell | City, STATE,
  • Developed complete training programs and led training using expert learning techniques.
  • Created practice exams, exercise documents and interactive videos from older content and transferred print materials to digital.
  • Informed customers of final bill tab and processed form of payment.
  • Restocked workstation with supplies and communicated out of stock items to management.
  • Processed credit card payments and gave counter slips to customers for signatures.
  • Reviewed contents on food trays to check receiving complete order.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Complied with company service standards, including inventory and cash control procedures.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Promoted increased productivity through appropriate allocation of resources, budgets, inventories, training support and team building materials.
  • Evaluated client processes, employee performance and training progress to determine additional training needs.
  • Managed various training courses by developing curricula, instructions, documents and written tests.
  • Scheduled training sessions based on availability of classrooms, equipment and instructors.
  • Coordinated development of training materials, including manuals, standard operating procedures and employee handbooks.
  • Monitored training costs and prepared budget reports to justify expenditures.
  • Documented training activities and changes to analyze program effectiveness.
  • Checked tracking systems for student and instructor leaves, attendance scores and overall performance.
12/2015 to 03/2017 Server/Head Hostess Pagliacci's Restaurant | City, STATE,
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Answered telephone to provide dining information and take party reservations.
  • Handled guest complaints and promoted positive dining experience for all restaurant customers by maintaining pleasant attitude in all situations.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Calculated charges, issued table checks and collected payments from customers.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Offered preferred tables and other special accommodations to VIP customers.
02/2007 to 11/2011 Debt Consolidation Agent AAA Cook County Consolidation | City, STATE,
  • Mentored new members on scripts, strategies and company information to maximize performance.
  • Located debtors by utilizing skip tracking and other strategies.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Processed payments over phone and set up recurring drafts.
  • Conveyed current account information and obtained payments by using pre-scripted statements.
  • Reviewed accounts to determine payment plan compliance.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Reviewed credit reports to identify debt and determine best-fit strategies for consolidating or eliminating balances.
  • Evaluated client situations and recommended optimal products to meet individual needs.
  • Accepted and processed customer payments and applied toward account balances.
  • Answered client questions about factors affecting credit and recommended suggestions to improve credit scores.
  • Prepared budgets, financial education tools and referrals on behalf of clients.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Created agendas and communication materials for team meetings.
  • Improved operations by working with team members and customers to find workable solutions.
Education and Training
Expected in 05/2000 High School Diploma | Monrovia High School, Monrovia, CA GPA:
  • 4.0 GPA
  • Ranked in Top 90% of class
  • Completed coursework in Math, History and English

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School Attended

  • Monrovia High School

Job Titles Held:

  • Cashier/Fast Food Crew Trainer
  • Server/Head Hostess
  • Debt Consolidation Agent


  • High School Diploma

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