Customer service and sales expert who identifies customer needs and delivers solutions to problems.Customer Service Associate knowledgeable of the latest trends in the market. Successful at converting calls into new sales.
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Presenting
Process Improvement
Answered telephone calls and responded to inquiries.Assigned patrons to tables suitable for their needs and according to rotationAssisted in maintaining preparation and service areas in a sanitary condition.Assisted diners with obtaining food from buffet/serving table as needed.
Up-sold additional menu items, beverages and desserts to increase restaurant profits.Took necessary steps to meet customer needs and effectively resolve food or service issues.Recorded customer orders and repeated them back in a clear, understandable manner.Promptly reported complaints to a member of the management team.Correctly received orders, processed payments and responded appropriately to guest concerns.Served fresh, hot food with a smile in a timely manner.Communicated clearly and positively with co-workers and management.Resolved guest complaints promptly and professionally.Served orders to customers at windows, counters and tables.Packaged menu items into bags or trays and placed drink orders into carriers.Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.
Computed sales prices, total purchases and processed payments.Described merchandise and explain operation of merchandise to customers.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Placed special orders and called other stores to find desired items.Recommended merchandise based on customer needs.Operated a cash register to process cash, check and credit card transactions.Guided customers in choosing items that reflected personal style and shape.Administered all point of sale opening and closing procedures.Explained information about the quality, value and style of products to Influence customer buying decisions.Replenished floor stock and processed shipments to ensure product availability for customers.
Read stories to the children and taught them painting, drawing and crafts.Disciplined children and recommended other measures to correct behavior.Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.Carefully monitored children's play activities.Offered detailed daily reports that outlined each child's activities.Incorporated music and art activities to encourage creativity and expression.Maintained daily records of activities, behaviors, meals and naps.Carefully identified warning signs of emotional and developmental problems in children.
Updated confidential employee banking information with accuracy and speed.Maintained accounts receivable documentation electronically and on paper.Processed bank reconciliations and financial reports to verify practice of proper due diligence.Handled cash and deposits using the proper accounting procedures and documentation.Entered weekly sales and customer count sheets for review by management.
Member of FBLA Club
Academic Achievement Award
A&B Honor roll
Graduated in top 15 of class
Dancer, Gymnast, and Band Manager
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