Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Trained 2 new employees quarterly. Assisted customers with store and product complaints.
Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Recommended, selected and helped locate merchandise based on customer needs and desires. Stocked and rotated inventory regularly. Organized the store by returning all merchandise to its proper place. Replenished merchandise shelves with items from the stockroom.
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