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Cashier Resume Example

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CASHIER
Summary

Experienced customer service rep offering dedication and service expertise developed over 4 years of related experience. Successfully organize transaction documentation, handle funds and maintain records. People-person with positive and well-organized nature.

Skills
  • Cash drawer balancing
  • Liquor regulations and compliance
  • POS systems
  • Customer order recording
  • Payment processing
  • Scanner operations
  • Product recommendations
  • Issue resolution
  • ID verification
  • Customer greeting
  • Cash management
  • Customer assistance
Experience
Cashier | 11/2019 to 05/2020Company Name - City, State
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Resolved issues with cash registers, card scanners and printers.
Assistant Manager | 08/2018 to 06/2020Company Name - City, State
  • Planned and prepared workflow schedules, delegating tasks for 5 to 6- team members.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Delegated daily tasks to team members to optimize group productivity.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Enhanced sales by implementing merchandising and promotional improvements.
Shift Manager | 01/2014 to 07/2015Company Name - City, State
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Generated reports to assess performance and make adjustments.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Increased customer base and market share by promoting product through diverse channels.
  • Documented receipts, employee hours and inventory movements.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Strengthened product branding initiatives and coordinated effective marketing campaigns.
  • Leveraged market knowledge and leadership ability to help drive profit increases.
  • Leveraged ERP software to coordinate and enhance inventory delivery.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Call Center Representative | 10/2013 to 07/2014Company Name - City, State
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Resolved average of 50 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Maintained high-volume workload within fast-paced environment by assisting clients and consistently meeting performance benchmarks.
  • Handled escalated customer service concerns from customers.
  • Addressed upset customers and disgruntled problems by researching and resolving concerns through effective problem handling skills.
  • Processed customer account changes using employer software.
  • Shared detailed information regarding Health insurance options to help customers make decisions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
Education and Training
Dinwiddie County High School - - City,State | | High School Diploma06/2010
Certifications
  • Servsafe certified until 2024.
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Resume Overview

School Attended

  • Dinwiddie County High School

Job Titles Held:

  • Cashier
  • Assistant Manager
  • Shift Manager
  • Call Center Representative

Degrees

  • Dinwiddie County High School - City , State | High School Diploma

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