Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Summary
Hardworking and reliable worker with strong background in operating cash registers, stocking merchandise, sales, friendly and fast customer service and keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality. Willing to learn and take on new tasks and build with employer.
Skills
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Experience
01/2009 to 04/2020
Cashier/Customer Servics/Grocery Stocker Charlotte Regional Visitors Authority – Charlotte, NC,
- Helped customers find specific products, answering questions and offering advice.
- Processed returned items in accordance with store policy.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Properly verified customer identification for alcohol or tobacco purchases.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Processed customer payments quickly and returned exact change and receipts.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
- Welcomed customers, offering assistance to help find necessary store items.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
01/2009 to 03/2020
Resptionis/Sales Associate Ajs Automotive – City, STATE,
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Processed orders through system and coordinated product deliveries.
- Offered product and service consultations and employed upselling techniques.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Sold various products by explaining unique features and educating customers on proper application.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended optimal merchandise based on customer needs and desires.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended merchandise to customers based on needs and preferences.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Educated customers on product and service offerings.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
01/2014 to 01/2015
Retail Sales Associate Hobby Lobby International Inc. – City, STATE,
- Provided every customer with professional and polite support for sales and service needs.
- Processed payments and maintained accurate drawers to meet financial targets.
- Generated brand awareness and positive product impressions to increase sales.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Initiated friendly conversation with each customer to determine level of assistance required.
- Regularly assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
- Supported managers with organizing store and showcasing new items in eye-catching displays.
- Assisted in ringing up sales at registers and bagging merchandise.
- Answered questions about current promotions and resolved issues according to store policies.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Fostered customer retention by assessing and meeting product needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Helped customers by answering questions and locating merchandise.
- Built customer loyalty by engaging with and identifying product needs of customers.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Prepared products for promotional sampling during in-store demonstrations.
- Drove sales by successfully employing strategies such as upselling and cross-selling.
- Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
- Adhered to all company initiatives and achieved established goals for each.
- Followed all company policies, rules and procedures to promote company goals and ensure safety.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Help customers load purchased equipment when necessary.
- Promoted brand through event marketing, demonstrations and sales.
- Completed all assigned training to stay updated on important policies and procedures.
- Managed cash register operations using POS system including processing sales and returns.
Instructor & Trainer Just Tumble LLC – City, STATE,
- Improved customer satisfaction by finding creative solutions to problems.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved operations by working with team members and customers to find workable solutions.
- Recognized by management for providing exceptional customer service.
- Employed both active and passive manual therapeutic exercises to alleviate patient pain and other symptoms.
- Helped patients put on supportive devices such as braces and slings to facilitate successful treatment plans.
- Teaching and training children physical exercises and skills that can be used for everyday tasks for there health and wellness.
Education and Training
Expected in 03/2011
High School Diploma:
Shelton High School - Shelton, CT
Shelton High School - Shelton, CT
Expected in 2015
: Dental Assisting
LABCO Dental Plus - Derby, CT,
LABCO Dental Plus - Derby, CT,
Dental assisting certificate with hands on experience working in lab.
Expected in
: Science Education
Gateway Community College - New Haven, CT
Gateway Community College - New Haven, CT
- Unfinished major in radiology.
- Minor in Art
Expected in
: Human Services
Housatonic Community College - Bridgeport, CT
Housatonic Community College - Bridgeport, CT
Certifications
Advanced Microsoft spreadsheets & database
Registered Dental Assistant in State of CT
First Aid/CPR
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Resume Overview
School Attended
- Shelton High School
- LABCO Dental Plus
- Gateway Community College
- Housatonic Community College
Job Titles Held:
- Cashier/Customer Servics/Grocery Stocker
- Resptionis/Sales Associate
- Retail Sales Associate
- Instructor & Trainer
Degrees
- High School Diploma
- Some College (No Degree)
- Some College (No Degree)
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