Dedicated, hard worker with extraordinary customer service skills. Capable of thinking on my feet and overcoming challenges presented to me. Expert in handling tough situations, whether it be a customer dispute or a deadline decision. Patient and empathetic, with extensive background in conflict resolution and customer care. Excellent communicator who likes working with a team to achieve a common goal.
Responsible for the complete opening of sports book
Taking wagers and balancing drawer
Monitoring customer play for MTL
Handle all sports related questions and complaints
Training new hires and counting down employees drawers upon close of business
Accepting race and sports wagers
Handling customer questions and issues
Taking phone wagers
Balance slot machine and parts inventory
Supervising warehouse employees
In charge of hiring and firing
Went an entire calendar year balancing my cash drawer, which ranged from $30,000 to $200,000 day to day. At Universal I was the first employee to ever balance the inventory of our slot machines, which I did throughout my tenure. I've also personally trained over 100 race and sports book employees during my career.
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