Having more than ten years of customer service experience, with approximately five year of supervisory experience in the retail/customer service environment. Being dependable, hardworking, and a fast learner. Proficient in the standard software, Excellent oral and written communication skills well organized, proficient at problem solving. Committed to high level customer service.
Proficiency, in Microsoft Word, Power Point, and Excel Word, including Data Entry. Type 35 to 40 WPM, with Proofreading Comprehension.
12/2010 to 04/2016
Cashier/ Customer Service SupervisorWal-Mart - Chesapeake, VA.
??Responsible for the cash management of cash register, will with a cheerful and pleasant demeanor maintain customer care.
Two years after (2012) a Promotion was given for Customer Service Supervisor (CSS).
Responsibility entailed providing customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, and promoting products and services, while maintain a safe shopping environment.
Supervises associates in the area of responsibility by assigning duties, communicating goals, providing feedback and follow-up, monitoring performance, teaching and supporting company polies and procedures, ensuring compliance, and participating in the hiring, promotion, coaching, teaching, and evaluation of associates.
04/2005 to 12/2010
Assistant ManagerSoutherland Corporation 7-11 - Chesapeake, VA
Cross-trained and provided back-up for other customer service representatives when needed.
Worked as a team member performing cashier duties, product assistance and cleaning.
Computed accurate sales prices for purchase transactions.
Guaranteed positive customer experiences and resolved all customer complaints.
Processed and issued money orders for customers.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
?? Stocked and rotated inventory regularly.
09/1999 to 04/2004
Customer Service RepresentativeGC Services - Chesapeake, VA
Duties and responsibilities included receiving inbound Calls for Directory Assistants to inquiries of business/residential account inquires.
Solving problems of the customer with any complaints or concerns/changes to their account.
With the commitment to high level customer service for approximately 4 years, until company relocated.
Education and Training
LawKansas City College of Legal Studies - Independence, MO, United States6/1990]
[Associates in Applied Science], [Kansas City College of legal Studies]
Professional and friendly Careful and active listener, Multi-tasking, Strong public speaker, Computer Proficiency, in Microsoft Word, Power Point, and Excel, as well as Data Entry. Type 35 to 40 WPM, I have strong Organizational Skills, with Proofreading Reading Comprehension