Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Having more than ten years of customer service experience, with approximately five year of supervisory experience in the retail/customer service environment. Being dependable, hardworking, and a fast learner. Proficient in the standard software, Excellent oral and written communication skills well organized, proficient at problem solving. Committed to high level customer service.
Skill Highlights
  • Proficiency, in Microsoft Word, Power Point, and Excel Word, including Data Entry. Type 35 to 40 WPM, with Proofreading Comprehension.
Work Experience
11/2010 to 03/2016 Cashier/ Customer Service Supervisor Wks Restaurant Group | Camarillo, CA,
  • ​​Responsible for the cash management of cash register, will with a cheerful and pleasant demeanor maintain customer care.
  • Two years after (2012) a Promotion was given for Customer Service Supervisor (CSS).
  • Responsibility entailed providing customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, and promoting products and services, while maintain a safe shopping environment.
  • Supervises associates in the area of responsibility by assigning duties, communicating goals, providing feedback and follow-up, monitoring performance, teaching and supporting company polies and procedures, ensuring compliance, and participating in the hiring, promotion, coaching, teaching, and evaluation of associates.
03/2005 to 11/2010 Assistant Manager Hubbell Inc. | Rocky Mount, NC,
  • Cross-trained and provided back-up for other customer service representatives when needed.
  •  Worked as a team member performing cashier duties, product assistance and cleaning.
  • Computed accurate sales prices for purchase transactions.       
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Processed and issued money orders for customers.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • ​​ Stocked and rotated inventory regularly.
08/1999 to 03/2004 Customer Service Representative GC Services | City, STATE,
  • Duties and responsibilities included receiving inbound Calls for Directory Assistants to inquiries of business/residential account inquires.
  • Solving problems of the customer with any complaints or concerns/changes to their account.
  • With the commitment to high level customer service for approximately 4 years, until company relocated.
Education and Training
Expected in June 1990 | Law Kansas City College of Legal Studies, Independence, MO GPA:
6/1990] [Associates in Applied Science], [Kansas City College of legal Studies]
Professional and friendly Careful and active listener, Multi-tasking, Strong public speaker, Computer Proficiency, in Microsoft Word, Power Point, and Excel, as well as Data Entry. Type 35 to 40 WPM, I have strong Organizational Skills, with Proofreading Reading Comprehension

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Resume Overview

School Attended

  • Kansas City College of Legal Studies

Job Titles Held:

  • Cashier/ Customer Service Supervisor
  • Assistant Manager
  • Customer Service Representative


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