Upbeat and flexible customer service team leader with over ten years experience in customer service and sales. Also with over five years in management and shift leading positions in food and beverage.
Accepted payment from customers and made change as necessary.Assisted co-workers.Assisted diners with seating as neededCleaned bars, work areas, and tables. Served customers as a part of the wait staff
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives. Performed restaurant walk-throughs to gauge timeliness and excellent service quality. Performed checkouts of servers and bartenders to ensure that all tickets were accounted for. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area. Responsible for daily set up of 10 stations. Executed excellent customer service while serving customers and tending the bar.
Served customers with excellent service at one of Savannah's highest rated restaurants in the famous River Street area of Savannah's historic district.
Mass Communication Business Administration
With over 10 plus years in customer service. Five plus years in retail management and restaurant management.
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