cashier customer service representative resume example with 11+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Hardworking and reliable employee with background in operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Reliable team member with experience processing payments, helping customers, balancing cash drawers and working within various departments.
Skills
POS systems
Liquor regulations and compliance
Cash drawer balancing
Merchandise restocking
Staff mentoring
Credit and cash transactions
Cash register operation
Payment processing
ID verification
Loss prevention
Ordering and stocking
Customer assistance
Training and mentoring
Experience
Cashier/Customer Service Representative, 01/2019 - 08/2020 Promedica Senior Care – Macomb, MI,
Operated cash register, collected payments and provided accurate change.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Accepted cash and credit card payments, issued receipts and provided change.
Trained new team members in cash register operation, stock procedures and customer services.
Learned roles of other departments to provide coverage and keep store operational.
Scanned customer purchases and supported transactions to streamline sales process.
Verified customer identification for alcohol or tobacco purchases.
Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Promoted specific item options to drive sales and achieve add-on purchases.
Resolved customer complaints and escalated worsening concerns for remediation.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Increased sales by suggesting specific complementary items to customers.
Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
Cashier/Customer Service Representative, 04/2017 - 12/2018 State Of Nebraska – Lincoln Regional Center, NE,
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Trained new team members in cash register operation, stock procedures and customer services.
Met high productivity standards in processing payments for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Assisted with purchases, locating items and signing up for rewards programs.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Learned roles of other departments to provide coverage and keep store operational.
Verified customer identification for alcohol or tobacco purchases.
Answered customer quests, provided store information and escorted to desired store areas.
Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Resolved customer complaints and escalated worsening concerns for remediation.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Home Health Aide, 07/2014 - 01/2017 Joann Health Care – City, STATE,
Maintained clean and well-organized environment for client happiness and safety.
Helped clients stay happy and healthy by providing mental and emotional support.
Improved patient outlook and daily living through compassionate care.
Assisted with client personal care needs to foster independence and well-being.
Tracked and reported clients' progress based on observations and conversations.
Managed patient transportation and appointment scheduling.
Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
Transported clients to doctor's appointments and errands.
Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
Documented client progress in charts and logbooks.
Delivered high level of assistance with cooking, meal preparation and shopping.
Supervised medication administration, personal hygiene and other activities of daily living.
Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
Followed care plan and directions to administer medications.
Monitored client's well-being, safety and comfort under physician direction.
Supported effective care for managed home care patients by observing health status and monitoring conditions.
Interacted with patients through games and fun activities to boost mood and improve overall memory.
Delivered individualized care and services management for patients.
Advocated for establishment of healthier lifestyle practices to achieve optimal wellness.
Contributed to patient's independence by teaching skills needed for daily living.
Supported field staff, patients and families in dealing with clinical issues and concerns.
Aided staff by completing required documentation processes for clinical outcomes.
Monitored medications for patients with various conditions and kept watchful eye for side effects.
Built positive rapport with referral sources to promote business services.
Housekeeping Supervisor, 01/2008 - 10/2013 Hoilday Inn – City, STATE,
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Stocked room attendant carts with supplies to keep carts organized and clean.
Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Reviewed employee performance and devised improvement plan to achieve goals.
Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Sustained safety protocols to support proper and cost-effective equipment and material usage.
Developed training programs to build employee performance, improve employee engagement and increase employee retention.
Commanded controls over expenses and inventory for optimal budget tracking.
Interacted pleasantly with clients and guests when performing daily duties.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Washed and polished glass windows and doors to keep entryways clear and professional.
Organized supplies for use based on expected customer needs.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Laundered sheets and removed stains to restore linens to pristine condition.
Coached new [Job title]s by demonstrating approved cleaning procedures.
Responded to guest requests for linens and [Type] items quickly, which increased patron satisfaction rates by [Number]% on company scorecards.
Education and Training
GED: , Expected in 03/2005 - North Area Adult Education-Day Program - Titusville, FL GPA: Status -
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