To further my customer service/caretaker entrepreneur career who offers an impressive track record of maintaining customer satisfaction. I am assertive, adaptable, and hard-working. I am dedicated to delivering the highest quality service to every client/customer. I am reliable, trustworthy, friendly, and conscientious/flexible with changing business needs.
Skills
Client satisfaction
Proper phone etiquette
Employee training and development
Stock maintenance
Child management / caretaker experience
Excellent communication skills
Fast learning / assertive
Fast-pace environment skills
Inventory training
Produce, potato, meat, and packaging food service knowledge
Custodial services
Understanding of payroll services
Housekeeping services
Cashier/money-handling experience
Handicapped/Special Needs/Sports Groups guest services
Work History
03/2013 to 03/2017
Cashier/Customer Service RepresentativeIN N Out Burger – City, STATE,
Implemented agile work methods to drive rapid and successful project execution.
Established relationships with all stakeholders, including management, local leaders and community members through active listening, positive engagement and strong communication skills.
Maintained indoor/outdoor dining areas clean by removing trash, wiping down tables and restocking napkin dispensers.
Listened to customers' comments, responded appropriately and forwarded issues to appropriate department.
Closed down kitchen after each shift and precisely followed closing checklist for kitchen stations.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Worked effectively with fellow team members in fast-paced, dangerous and intense environments.
Interacted professionally with customers, peers and Shift Managers, which helped develop articulate communication and active listening skills.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
08/2014 to 09/2016
Child CaretakerThe Patel Family – City, STATE,
Coordinated and planned special projects at clients' homes.
Coordinated after-school travel arrangements and accommodations on behalf of clients.
Cared for family dogs, including feeding, picking up after them, and walking.
Light housekeeping, snack/meal preparations, and dinner preparation when necessary.
Ran errands, including grocery shopping, picking up children to and from school/after-school extracurricular activities, and vet visits.
Swimming practice and gymnastics class supervision.
09/2009 to 09/2013
Child CaretakerSeeking Sitters – City, STATE,
Enforced safety procedures in accordance with facility policies and government regulations.
Checked mail, shopped for groceries and handled light housekeeping.
Organized personal and professional calendars, including reminders for upcoming meetings and events for clients.
Handled incoming and outgoing correspondence, including mail, e-mail and online scheduling.
Collaborated with other caretakers to streamline booking, inventory and appointment systems and increase customer satisfaction.
Leveraged personal and professional networks to secure new clients and to ensure client needs are met.
Prepared homes for clients prior to arrival from business trips and vacations.
Handled all aspects of vehicle maintenance.
Planned and coordinated travel arrangements and logistics for out-of-town functions.
Prioritized timeline-driven items to ensure projects were completed promptly and within budget.
Consistently recognized by management for providing superior customer service.
Typed documents, updated schedules and compiled information for manager and client personal.
Education
Expected in 06/2009
High School Diploma: Ernest Righetti High School - Santa Maria, CA GPA:
Member of Be The Change Club, Film/Media Studies Club, Track & Field Club, Wrestling STATS Club, ASB Club, Red Cross Club, Yearbook Club and The Writer's Block Club
Graduated with 3.38 GPA
Awarded "Best Documentary of the Year" : Surf Documentary
Expected in
: English Language And Literature California State University San Marcos - , GPA:
Minored in Anthropology
Member of Red Cross Club and The Writer's Block Club
Majored in Literature & Writing Studies
Coursework in Women's Studies, Cultural Anthropology and Video/Film Studies
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