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Cashier/Customer Service Representative Resume Example

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CASHIER/CUSTOMER SERVICE REPRESENTATIVE
Summary

Hardworking and reliable worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual. Operates well within team-oriented environments. Energetic Cashier with a couple of years experience assisting customers in grocery store, restaurant settings with speedy order processing. Expert at answering customers' questions, offering suggestions and using traditional and computer-based register systems. Skillfully boost sales by explaining current promotions, relating to customers and building rapport. Polished and professional, I was able to float from one department to the next easily adaptable, team member skilled at counting money, processing payments and building relationships with patrons. Precisely handle all funds to maximize accounting accuracy and meet strict compliance standards. Courteous and respectful with guests to maximize loyalty. Enthusiastic retail professional with years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Eager to apply and learn on the job, i am a dedicated worker.

Skills
  • Customer order recording
  • Loss prevention
  • Payment processing
  • Coin counting
  • Issue resolution
  • Credit and cash transactions
  • Merchandise restocking
  • Customer greeting
  • Cash counting machine operations
  • Product recommendations
  • Customer assistance
  • ID verification
  • Cash register operation
Experience
Cashier/Customer Service Representative|Company Name - City, State|06/2020 - 09/2020
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Received payments for [Product or Service] and issued receipts.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Increased sales [Number]% by suggesting specific purchases to customers.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Processed [Number] transactions per day with exceptional accuracy.
  • Resolved issues with cash registers, card scanners and printers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Operated cash register, collected payments and provided accurate change.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Inspected items for damage and obtained replacements for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Properly verified customer identification for alcohol or tobacco purchases.
Waitress|Company Name - City, State|05/2018 - 07/2020
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Supervisor|Company Name - City, State|01/2010 - 02/2017
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Enhanced group productivity [Number]% by developing and implementing new strategies.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in field.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Coached and mentored [Number] staff members through constructive feedback to develop long-term career goals.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Provided ongoing training to address staff needs.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
Education and Training
Fisher High School|City|05/2011High School Diploma
  • Honor Roll [2011 Senior Year]
  • Completed coursework in Sociology, credit college math coursework. I was also a teachers aide in library, as well as in 3rd grade classroom environment. I have worked in office settings.
  • Easily adaptable, Dependable.
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Resume Overview

School Attended

  • Fisher High School

Job Titles Held:

  • Cashier/Customer Service Representative
  • Waitress
  • Supervisor

Degrees

  • High School Diploma

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