Cashier/Customer Service Representative Resume Example
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CASHIER/CUSTOMER SERVICE REPRESENTATIVE
Summary
Honest Cashier skilled in managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Dedicated [Job Title] with [Number] years of experience completing transactions with priority on customer satisfaction. Focused on answering customers' questions, solving problems and processing payments. Committed to helping customers with uncommon questions and concerns by asking coworkers and managers for assistance.
Hardworking and dependable retail professional offering solid background in payment processing, merchandising, and sales support. Knowledgeable about [Type] and [Type] products and able to provide friendly support to every customer. Seek to apply [Number] years of related experience and take on new position with [Company].
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Skills
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Experience
05/2018 to Current
Cashier/Customer Service RepresentativeTotal Education Solutions － San Diego , CA
- Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
- Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
- Operated cash register, collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures and customer service.
- Processed [Number] transactions per day with exceptional accuracy.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
09/2016 to 04/2018
DriverGlobal Paratransit Inc. － City , STATE
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Transported clients to specified destinations safely and on-time.
- Planned optimal routes to minimize delays and maximize time efficiency.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Consulted with customers to gain feedback and address concerns with products or services.
- Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Managed records by tracking mileage, maintenance and expenses with [Software].
- Documented daily mileage, gas and other data to log in [Software].
- Transported clients to events and programs according to activity schedule.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Handled as many as [Number] assignments per hour by planning efficient routes.
01/2014 to 09/2016
Cashier/Customer Service RepresentativeNorthgate Gonzalez Markets － City , STATE
- Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
- Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Operated cash register, collected payments and provided accurate change.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Trained new team members in cash register operation, stock procedures and customer service.
- Inspected items for damage and obtained replacements for customers.
- Processed [Number] transactions per day with exceptional accuracy.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
- Properly verified customer identification for alcohol or tobacco purchases.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Helped customers find specific products, answered questions and offered product advice.
- Received payments for [Product or Service] and issued receipts.
- Increased sales [Number]% by suggesting specific purchases to customers.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
01/2013 to 01/2014
Night House SupervisorElla's Foundation － City , STATE
- Answered questions and addressed concerns from employees promptly through email, phone and in person.
- Investigated and reported all accidents fully, leveraging new knowledge to improve protections for patients and staff.
- Called upon staff members to discuss patient care and treatment.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Counseled [Number]+ residents at retirement community and assisted living facility, liaising between residents and community programs and organization.
- Completed daily resident welfare checks and coordinated with facility staff to meet all resident needs.
- Conducted rounds of rooms and building to check on compliance and safety issues, including unlocked windows, propped open doors and [Type].
- Developed and deepened relationships with residents and fellow staff.
- Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
- Led meetings every [Timeframe] to receive resident concerns and educate on changes to policies and procedures.
- Helped residents living with [Type] and [Type] conditions with personal needs.
- Facilitated bereavement groups and provided counseling and emotional support to help residents cope with loss.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
Education and Training
Some College (No Degree): Medical AssistingICDC College - Lawndale － City, State
- Major in [Subject]
- Completed coursework in [Subject], [Subject] and [Subject]
06/1999
High School DiplomaGeorge Washington Preparatory High School － City, State
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Resume Overview
School Attended
- ICDC College - Lawndale
- George Washington Preparatory High School
Job Titles Held:
- Cashier/Customer Service Representative
- Driver
- Night House Supervisor
Degrees
- Some College (No Degree) : Medical Assisting
High School Diploma
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