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Cashier/ Customer Service Representative Resume Example

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CASHIER/ CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Focused Assistant with strong understanding of retail operations. Offering 3-4 years of experience in high-volume settings. Highly service-minded and professional with customers and employees alike.

Work History
Company Name- Cashier/ Customer Service Representative
City, State01/2020 - 06/2020
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reviewed weekly sales circulars and monitored price changes.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Educated customers on promotions to enhance sales.
  • Assisted customers with special services, account updates and promotional options.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Answered questions about store policies and concerns to support positive customer experiences.
Company Name- Office Assistant
City, State11/2018 - 12/2019
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
  • Processed payments and documented account changes for financial accuracy and transparency.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Streamlined processing procedures for various financial and employee documents to improve traceability.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Oversaw automated tracking and documentation of data, client correspondence and office operations.
  • Organized all new hire, security and temporary paperwork.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
  • Organized, stored and retrieved files to enhance daily operations and support customer needs.
  • Processed client rebate reconciliation, reporting and check requests.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Verified accuracy of business records by consistently updating customer information.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Company Name- Cashier
City, State04/2018 - 11/2018
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Counted cash in register drawer at beginning and end of shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Operated cash register for cash, check and credit card transactions.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked with managers to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
  • Prepared and submitted end-of-shift reports using Microsoft.
  • Completed manual and machine counts of funds for transactions valued at over $700.
  • Assisted customers with special services, account updates and promotional options.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
Company Name- Assistant
City, State05/2016 - 06/2017
  • Organized documentation.
  • Keyed all data into Excel.
  • Recorded expenses and maintained accounting records in Microsoft.
  • Assisted manager in all aspects of business operations.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Skills
  • Cash register operations
  • Bagging and packaging
  • Product upselling
  • Identification checks
  • Credit card processing
  • Drawer management
  • Sales expertise
  • Multi-tasking ability
  • Customer Relations
  • Wire Transfers
  • Heavy lifting
  • Monetary transactions
  • Refund handling
  • Payment processing
  • Store merchandise stocking
  • Written and verbal communication
  • Cleaning and sanitizing
  • Security Monitoring
  • Receipt and refund issuance
  • Product knowledge
  • Records Maintenance
  • Proficient in Microsoft, Excel.
  • Bagging assistance
  • Point of sale knowledge
  • Customer assistance
  • Stocking and replenishing
  • Payment collection
  • Cash drawer management
  • Refunds and exchanges
  • Cash balancing
  • Time management skills
  • Friendly demeanor
  • Staff Training
  • Checkout consistency
  • Guest inquiries
  • Cleanliness
  • Cash register operation
  • Computer proficiency
  • Request prioritization
  • Cash register systems
  • Currency counting
  • Point-of-sale system operation
  • Purchase assistance
  • Retail merchandising
  • Price changes
  • Shelf-cleaning
Education
Georgia State UniversityCity, StateExpected in 05/2024Master of Science: Dental Hygiene
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Resume Overview

School Attended

  • Georgia State University

Job Titles Held:

  • Cashier/ Customer Service Representative
  • Office Assistant
  • Cashier
  • Assistant

Degrees

  • Master of Science : Dental Hygiene

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