LiveCareer-Resume

cashier customer service representative resume example with 9+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Results-oriented Cashier experienced in retail settings. Offers in-depth knowledge of POS system operations and return and exchange policies. Friendly and hardworking individual committed to helping store grow and bring in new customers.

Skills
  • Customer Service
  • POS Systems
  • Cash Handling
  • Employee Training
  • Reliable and Responsible
  • Work Task Prioritization
  • Feedback Acceptance
  • Problem-Solving
  • Payment Processing
  • Credits and Refunds
  • Cooperative Attitude
  • Product Scanning
  • Problem Solving
  • Complaint Resolution
  • Policies and Procedures
  • Customer Transactions
  • Call Response and Transfer
  • Issue Resolution
Experience
02/2017 to 05/2021 Cashier/Customer Service Representative Nes Associates | Lawrence, KS,
  • Operated cash register, collected payments, and provided accurate change.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
09/2016 to 05/2021 CareCo Penske Automotive Group | Jersey City, NJ,
  • Consulted with clients to build effective search strategies for desired jobs.
  • Assisted individuals making career-related decisions by conducting assessments to measure skills, abilities and interests.
  • Developed career and education plans based on individual needs.
  • Worked with team to continuously improve career and placement opportunities for students.
  • Connected with business and recruiters to build relationships and increase opportunities for students.
  • Maintained case files and documented actions.
  • Earned positive feedback from parents regarding classroom instruction and student learning success.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Trained and supported newer staff in regards to performance, compliance and procedures.
  • Completed initial assessments and provided counseling sessions to cover client history, situation and skills.
  • Worked with individuals to complete application documents for relevant vocations.
  • Updated and improved core guidelines, procedures and tracking programs.
  • Tested individuals for job aptitudes, personality traits and drug use.
  • Facilitated new hire on-boarding program by scheduling training initiatives, preparing applications, resolving enlistment issues and processing paperwork.
  • Utilized standardized tests to gauge student academic level and personal aptitude.
  • Integrated current job search knowledge and technologies into training and manuals.
  • Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
03/2015 to 05/2020 Circle of Health HomeCare | City, STATE,
  • Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.
  • Provided necessary health education training for patients.
  • Enhanced awareness of health resources and worked to connect individuals with programs.
  • Spoke with health community workers and members of public about importance of health, prevention and treatment.
  • Helped improve quality of training seminars and public health education materials.
  • Presented public talks to promote specific topics and work of organization.
  • Checked accuracy of public data and materials, making immediate changes upon discovery of outdated information.
  • Offered subject matter expertise for clinical assistance and program services like WIC.
  • Worked with state clients and stakeholders to shape procurements and identify opportunities for value added services.
  • Designed and coordinated health-centered training programs for local organizations.
  • Educated community members on disease prevention, vaccines and mental health resources.
  • oversaw development and implementation of health programs, initiatives and assessments.
  • Enhanced public health initiatives by developing and improving materials.
  • Wrote reports and bulletins outlining key health topics and response strategies.
  • Helped with targeting public health work by developing needs assessments.
  • Supported program operations with database maintenance.
  • Promoted public health initiatives through media collaborations, organization websites and press releases.
04/2017 to 07/2019 Cashier/Customer Service Representative Foxwoods Resort And Casino | City, STATE,
  • Operated cash register, collected payments, and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Answered customer quests, provided store information and escorted to desired store areas.
02/2015 to 09/2017 Lead Counter Helper Panda Express | City, STATE,
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Served drinks and prepared specialty beverages.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Provided exceptional service that reflected restaurant standards and core values.
  • Assembled and served meals according to specific guest requirements.
  • Processed payments on cash register and counted back bills and change to patrons.
08/2013 to 11/2015 Cashier/Customer Service Representative Shop Rite Food Market | City, STATE,
  • Operated cash register, collected payments, and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Met high productivity standards in processing payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Received payments for products and issued receipts.
  • Answered customer quests, provided store information and escorted to desired store areas.
04/2013 to 10/2017 Healthcare Customer Service Representative UCFS | City, STATE,
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Managed customer inquiries through telephone, email and social media interfaces.
  • Answered patient questions and fielded complaints to resolve issues.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Ran credit card batches and balanced deposits on daily basis.
  • Scheduled patient appointments and procedures.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Obtained proper authorization and identification to release confidential medical records.
  • Provided helpful assistance by anticipating and responding to needs of patients and family members.
  • Registered patients by verifying records to update computer system and patient charts.
  • Checked claims for errors, corrected issues and mailed out updated documents.
  • Obtained insurance verification and authorization to submit financial clearance of patient accounts.
10/2021 to 02/2023 Call Center Customer Service Representative KENIFIC GROUP (KGI) | City, STATE,
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
Education and Training
Expected in 06/2023 to to | LPN Faith Academy Nursing School , Tampa, FL, GPA:
Expected in 06/2015 to to High School Diploma | Norwich Free Academy, Norwich, CT GPA:

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Resume Overview

School Attended

  • Faith Academy Nursing School
  • Norwich Free Academy

Job Titles Held:

  • Cashier/Customer Service Representative
  • CareCo
  • Circle of Health
  • Cashier/Customer Service Representative
  • Lead Counter Helper
  • Cashier/Customer Service Representative
  • Healthcare Customer Service Representative
  • Call Center Customer Service Representative

Degrees

  • Some College (No Degree)
  • High School Diploma

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