Cashier/Customer Service Representative Resume Example Oregon Zoo

CASHIER/CUSTOMER SERVICE REPRESENTATIVE

Summary

Experienced Certified Forklift Operator and Heavy Equipment Operator bringing well-rounded background in general cross dock operations, transportation and logistics.

Effective Material Handler displaying excellent leadership skills and an unfailing work ethic. Highly adept in all areas of cross dock operations.

Talented Forklift Driver, successful at working quickly in fast-paced, demanding environments. Efficient team player and problem-solver.

Skills

Production monitoring
Workplace safety
Quality control
Equipment maintenance
Technical skills
Team leadership
Windows operating systems
Excellent problem solving skills
Issue resolution
Online learning
Customer needs assessment

Computers and electronics
Best practices and standards
Training materials
Strong collaborative skills
Technology research
Peer training
Document management
Staff training
Testing and results analysis
Decision making

Experience

Cashier/Customer Service Representative
Portland , OROregon Zoo/Nov 2005 to Dec 2011

Welcomed customers, offering assistance to help find necessary store items.
Processed customer payments quickly and returned exact change and receipts.
Helped customers find specific products, answering questions and offering advice.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Troubleshot and resolved issues with cash registers, card scanners and printers.

Forklift Driver/Janitorial Worker
Clackamas, ORGrocery Outlet Warehouse /Aug 2010 to Mar 2012

Moved levers and controls that operate lifting devices such as forklifts, lift beams and swivel-hooks, hoists and elevating platform, to load, unload, transport and stack material
Documented movements using computer tracking systems.
Evaluated items against documentation for accuracy.
Transported, loaded, unloaded and stacked materials.
Identified and troubleshot issues with equipment and completed basic repairs to restore functionality.
Used sit down forklifts to load trailers at warehouse.
Secured loads to prevent shifting or damage to items.
Moved goods between warehouse locations according to shipment and storage needs.
Removed incoming items from trucks and rail cars and transported materials to staging area.
Picked orders from storage, wrapped and staged for shipments.
Swept and mopped floors with proper signage to prevent customer injury.

Cook
Portland, ORChangs Mongolian Grill/Jan 2012 to Apr 2013

Chopped, diced, and sliced vegetables and fruit ahead of busy periods, including dinner rush.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Measured and regulated oven, broiler and roaster operations for cooking at correct temperatures.
Performed work station prep, including restocking and sanitizing prior to shift start.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Operated all kitchen equipment safely to avoid injuries.

Forklift Driver/District Trainer/Shift Lead
Clackamas, ORXpo Logistics /Apr 2013 to Current

Collaborated with team members to coordinate efficient and accurate movements.
Used sit down forklifts to load trailers at warehouse.
Transported, loaded, unloaded and stacked materials.
Secured loads to prevent shifting or damage to items.
Moved levers and controls that operate lifting devices such as forklifts, lift beams and swivel-hooks, hoists and elevating platform, to load, unload, transport and stack material
Identified and troubleshot issues with equipment and completed basic repairs to restore functionality.
Operated forklifts and other transportation vehicles to move merchandise to and from target destinations.
Collaborated in team environment to maintain high levels of productivity.
Loaded items in optimal manner to maximize work efficiency.
Reviewed equipment for defects and performed repairs or maintenance tasks.
Removed incoming items from trucks and rail cars and transported materials to staging area.
Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
Cleaned work areas following each shift by removing debris and trash and sweeping up metal parts.
Developed open and professional relationships with team members, enabling more effective issue resolution.
Assessed, motivated and empowered team members to perform in manner that builds customer satisfaction and loyalty, leading to retention and growth.
Delegated daily tasks to team members to optimize team productivity.
Fostered positive employee relationships through effective communication, training and development coaching.
Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.

Education and Training

High School DiplomaDavid Douglas High SchoolJun 2010Portland, OR

Resume Overview

Companies Worked For:

Oregon Zoo
Grocery Outlet Warehouse
Changs Mongolian Grill
Xpo Logistics

School Attended

David Douglas High School

Job Titles Held:

Cashier/Customer Service Representative
Forklift Driver/Janitorial Worker
Cook
Forklift Driver/District Trainer/Shift Lead

Degrees

High School Diploma

Cashier/Customer Service Representative Resume Example

Resume Score: 80%

Resume Overview

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