Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
  • CUSTOMER SERVICE PROFESSIONAL I am an experienced,friendly, dynamic, reliable, open-minded customer service professional versed in merchandising, display design, and customer relations that exhibits professionalism, tact, respect and team effort with the public and my co-workers. I have four years of experience and the ability to manage tasks while working under pressure in a fast-paced, deadline-driven environment and I am in search of a company that values excellence in pushing forward to becoming a successful company. SUMMARY OF QUALIFICATIONS
  • 4+ years customer service experience
  • Team player with excellent communication skills, consistently solve problems; very detail oriented; effectively able to communicate complicated concepts in an understandable manner.
  • Maximize resources to achieve customer satisfaction and increased productivity, meet deadlines and goals.
  • Adept and experienced in problem solving and providing solutions.
  • Self-motivated individual recognized for exemplary customer service talents and cash handling accuracy. Expertise in merchandising and stocking and loss prevention. Committed to displaying positive, helpful attitude on daily basis.
Skills
  • MS Office Word, Outlook and Excel
  • Typing speed of 30 WPM
  • Attention to detail
  • Credit
  • Customer service
  • Access
  • Excel
  • MS Office
  • Outlook
  • Word
  • Policies
  • Graphic Designing
  • Merchandise stocking
  • Product displays
  • Safety methods
  • Loss prevention
  • Positive learning process
  • Quick learner
  • Time management skills
  • Excellent communication
Experience
10/2019 to 05/2020 Cashier/Customer Service Representative RaceTrac | City, STATE,
  • Received payment by cash, check, credit cards, vouchers or automatic debits and issued receipts, refunds, credits, or change due to customers.
  • Assisted customers by providing information and resolving their complaints.
  • Greeted customers entering the establishment.
  • Answered customer's questions and provide information on merchandise.
  • Maintained a clean and orderly store for patrons to easily access merchandise.
  • Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
  • Trained new team members in cash register operation, stock procedures and customer service strategies to maximize team performance and optimize customer relations.
  • Researched customer issues to understand problems and developed successful resolutions.
  • Swept and mopped floors with proper signage to prevent customer injury.
  • Kept areas such as restrooms and service equipment clean and neat.
  • Removed trash regularly to maintain strong hygiene standards.
  • Applied positive upselling and customer service skills to help customers locate merchandise and engage with different product options.
  • Bagged and wrapped goods sold to customers safely and carefully to prevent damage.
11/2018 to 03/2019 Sales Associate/ Keyholder Payless ShoeSource Inc. | City, STATE,
  • Received payment by cash, check, credit cards, vouchers or automatic debits and issued receipts, refunds, credits, or change due to customers.
  • Assisted customers by providing information and resolving their complaints.
  • Greeted customers entering the establishment.
  • Answered customer's questions and provide information on merchandise.
  • Maintained a clean and orderly store for patrons to easily access merchandise.
  • Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
  • Trained new team members in cash register operation, stock procedures and customer service strategies to maximize team performance and optimize customer relations.
  • Kept areas such as restrooms and service equipment clean and neat.
06/2017 to 01/2018 Cashier/Sales Associate/Stocker JC Penney Co Inc | City, STATE,
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Issued receipts, refunds, credits, or change due to customers.
  • Assisted customers by providing information and resolving their complaints.
  • Greeted customers entering the establishment.
  • Assisted customers with placement of orders, refunds or exchanges.
  • Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
  • Verified invoices against delivered merchandise to check shipment accuracy.
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Helped customers complete purchases, including processing payments and bagging items.
  • Updated signage to reflect current prices and help promote target merchandise.
  • Assessed floor displays to determine which merchandise required restocking.
  • Removed outdated and overripe items from stock to eliminate health risks.
07/2015 to 11/2017 Cashier/Customer Service Representative Walmart | City, STATE,
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Issued receipts, refunds, credits, or change due to customers.
  • Greeted customers entering the establishment.
  • Answered customer's questions and provide information on procedures or policies.
  • Maintained a clean and orderly checkout area and completed other general cleaning duties.
  • Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
  • Scanned barcodes to process sales and share pricing information with customers.
  • Maximized customer satisfaction by assisting customers with completing purchases, locating items and signing up for rewards programs.
  • Applied positive upselling and customer service skills to help customers locate merchandise and engage with different product options.
  • Trained new team members in cash register operation, stock procedures and customer service strategies to maximize team performance and optimize customer relations.
  • Observed customer behaviors and checked shopping carts to prevent theft and overlooked items.
  • Kept areas such as restrooms and service equipment clean and neat.
  • Bagged and wrapped goods sold to customers safely and carefully to prevent damage.
Education and Training
Expected in 2014 High School Diploma | Lambert High School, Atlanta, GA GPA:

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Resume Overview

School Attended

  • Lambert High School

Job Titles Held:

  • Cashier/Customer Service Representative
  • Sales Associate/ Keyholder
  • Cashier/Sales Associate/Stocker
  • Cashier/Customer Service Representative

Degrees

  • High School Diploma

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