Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
CUSTOMER SERVICE PROFESSIONAL I am an experienced,friendly, dynamic, reliable, open-minded customer service professional versed in merchandising, display design, and customer relations that exhibits professionalism, tact, respect and team effort with the public and my co-workers. I have four years of experience and the ability to manage tasks while working under pressure in a fast-paced, deadline-driven environment and I am in search of a company that values excellence in pushing forward to becoming a successful company. SUMMARY OF QUALIFICATIONS
4+ years customer service experience
Team player with excellent communication skills, consistently solve problems; very detail oriented; effectively able to communicate complicated concepts in an understandable manner.
Maximize resources to achieve customer satisfaction and increased productivity, meet deadlines and goals.
Adept and experienced in problem solving and providing solutions.
Self-motivated individual recognized for exemplary customer service talents and cash handling accuracy. Expertise in merchandising and stocking and loss prevention. Committed to displaying positive, helpful attitude on daily basis.
Skills
MS Office Word, Outlook and Excel
Typing speed of 30 WPM
Attention to detail
Credit
Customer service
Access
Excel
MS Office
Outlook
Word
Policies
Graphic Designing
Merchandise stocking
Product displays
Safety methods
Loss prevention
Positive learning process
Quick learner
Time management skills
Excellent communication
Experience
10/2019 to 05/2020Cashier/Customer Service RepresentativeRaceTrac | City, STATE,
Received payment by cash, check, credit cards, vouchers or automatic debits and issued receipts, refunds, credits, or change due to customers.
Assisted customers by providing information and resolving their complaints.
Greeted customers entering the establishment.
Answered customer's questions and provide information on merchandise.
Maintained a clean and orderly store for patrons to easily access merchandise.
Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
Trained new team members in cash register operation, stock procedures and customer service strategies to maximize team performance and optimize customer relations.
Researched customer issues to understand problems and developed successful resolutions.
Swept and mopped floors with proper signage to prevent customer injury.
Kept areas such as restrooms and service equipment clean and neat.
Removed trash regularly to maintain strong hygiene standards.
Applied positive upselling and customer service skills to help customers locate merchandise and engage with different product options.
Bagged and wrapped goods sold to customers safely and carefully to prevent damage.
11/2018 to 03/2019Sales Associate/ Keyholder Payless ShoeSource Inc. | City, STATE,
Received payment by cash, check, credit cards, vouchers or automatic debits and issued receipts, refunds, credits, or change due to customers.
Assisted customers by providing information and resolving their complaints.
Greeted customers entering the establishment.
Answered customer's questions and provide information on merchandise.
Maintained a clean and orderly store for patrons to easily access merchandise.
Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
Trained new team members in cash register operation, stock procedures and customer service strategies to maximize team performance and optimize customer relations.
Kept areas such as restrooms and service equipment clean and neat.
06/2017 to 01/2018Cashier/Sales Associate/StockerJC Penney Co Inc | City, STATE,
Received payment by cash, check, credit cards, vouchers or automatic debits.
Issued receipts, refunds, credits, or change due to customers.
Assisted customers by providing information and resolving their complaints.
Greeted customers entering the establishment.
Assisted customers with placement of orders, refunds or exchanges.
Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
Verified invoices against delivered merchandise to check shipment accuracy.
Prepared products for sales floor by adding tags and readying pallets or restocking.
Helped customers complete purchases, including processing payments and bagging items.
Updated signage to reflect current prices and help promote target merchandise.
Assessed floor displays to determine which merchandise required restocking.
Removed outdated and overripe items from stock to eliminate health risks.
07/2015 to 11/2017Cashier/Customer Service RepresentativeWalmart | City, STATE,
Received payment by cash, check, credit cards, vouchers or automatic debits.
Issued receipts, refunds, credits, or change due to customers.
Greeted customers entering the establishment.
Answered customer's questions and provide information on procedures or policies.
Maintained a clean and orderly checkout area and completed other general cleaning duties.
Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
Scanned barcodes to process sales and share pricing information with customers.
Maximized customer satisfaction by assisting customers with completing purchases, locating items and signing up for rewards programs.
Applied positive upselling and customer service skills to help customers locate merchandise and engage with different product options.
Trained new team members in cash register operation, stock procedures and customer service strategies to maximize team performance and optimize customer relations.
Observed customer behaviors and checked shopping carts to prevent theft and overlooked items.
Kept areas such as restrooms and service equipment clean and neat.
Bagged and wrapped goods sold to customers safely and carefully to prevent damage.
Education and Training
Expected in 2014High School Diploma | Lambert High School, Atlanta, GAGPA:
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