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Cashier Customer Service Desk Associate Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Driven Manager bringing years of 20+ overall experience directing high-producing teams while developing employee loyalty. Organized professional experienced in streamlining production processes. Areas of expertise include troubleshooting, preventive maintenance and waste elimination. Dedicated to producing products meeting quality expectations.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Store opening and closing
  • Equipment troubleshooting
  • Training and coaching
  • Verbal/written communication
  • Customer relations
  • Accurate money handling
  • Customer service
  • Hard-working
Experience
09/2019 to Current
Cashier/Customer Service Desk Associate Diakon Lutheran Social Ministries Mechanicsburg, PA,
  • Assisted with purchases, locating items,
  • Processed returned items in accordance with store policy.
  • Helped customers find specific products, answered questions and offered advice.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Worked closely with front-end staff to assist customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Processed customer payments quickly and returned exact change and receipts.
02/2019 to 05/2020
Center Manager Diakon Lutheran Social Ministries Carlisle, PA,
  • Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Motivated and led team members to work together to achieve targets.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Developed and implemented successful marketing programs, bringing store from last to 4th place in district.
  • Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Installed Payday Loans (PDL)
  • Check cashing
  • Scheduling
  • Labor control
06/2015 to 02/2019
Center Manager Salad And Go Tucson, AZ,
  • Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Motivated and led team members to work together to achieve targets.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Built and maintained loyal, long-term customer relationships through effective account management and hospitality.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Installed Payday Loans (PDL)
  • Check Cashing
  • Scheduling
08/2012 to 07/2015
Store Manager Moe's Restaurant City, STATE,
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
  • Maintained daily record of all transactions.
  • Supervised and led three department managers while overseeing performance and productivity of 25 employees.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
  • Coordinated sales reports, reconciled accounts and made bank deposits.
  • Processed shipments and maintained stock shelf organization.
  • Addressed customer inquiries and resolved complaints.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
Education and Training
Expected in
: Business Administration And Management
IPFW - Fort Wayne, iN,
GPA:
Expected in
: Business Administration And Management
IU EAST - RICHMOND iN,
GPA:
Expected in 06/1993
High School Diploma:
Connersville Sr High School - Connersville, IN
GPA:

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Resume Overview

School Attended
  • IPFW
  • IU EAST
  • Connersville Sr High School
Job Titles Held:
  • Cashier/Customer Service Desk Associate
  • Center Manager
  • Center Manager
  • Store Manager
Degrees
  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma