Recent college graduate with academic training in psychology and a
background in clerical support and retail. Provides employers with proven
organization, attention to detail, excellent customer service, unsurpassed
interpersonal skills, effective management of multiple priorities, computer
literacy, and extensive software proficiency.
Microsoft Office proficiency
Detailed meeting minutes
Professional and mature
Strong interpersonal skills
Meticulous attention to detail
Increased office organization by developing more efficient filing system and customer database protocols. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Offered a position with the company after 2 months of interning. Selected to travel to a company event out-of-state to present at a conference. Coordinated all department functions for team of 13 plus employees. Assisted in training new interns.
Bachelor of Science:Psychology2015Valdosta State University, Valdosta, Georgia, United States
Honors: Cum Laude, Psi Chi International Honors Society, Sigma Alpha Phi Honor Society, Honors College Student, Dean's List
Clubs: Treasurer of Psychology Club
Relevant Coursework: Internet Technology, Computer Technology Workplace, Critical Thinking, Public Speaking
The Home DepotAtlanta, GACashier/Customer Service03/2016 to Current
Provided customers with fast and friendly service.
Processed returns, credit card applications, and account payments.
Followed the standard checkout process to ensure accuracy and prevent shrink.
Increased Home Depot credit card sales and usage.
Reduced shrink by requesting proof of payment when necessary, searching all opened merchandise and examining carts for hidden merchandise.
Assessed the customers' needs by making their shopping experience pleasant.
FedEx ExpressAtlanta, GAPackage Handler/ Sorter03/2016 to 06/2016
Met and surpassed productivity targets and quality standards.
Utilized tracking software to accurately track and move boxes to destinations.
Monitored and received large volumes of official mail.
Stressed the importance of the cost control program.
Loaded heavy packages, 50 pounds or more, on conveyor belts and on delivery trucks safely.
Accurately sorted and distributed mail to the appropriate locations.
Handled hazardous materials according to FedEx guidelines and regulations.
T-stacked packages in accordance to instructions to prevent shifting and damage.
Morehouse School of MedicineAtlanta, GAResearch Analyst Intern06/2014 to 08/2014
independently or in conjunction with department head, program managers,
and program specialists.
Assisted with project studies and carried out
onsite reviews of operation of programs.
Obtained factual information via scholarly literature reviews to, explain
and present novel information pertaining to project studies.
Prepared articles, in-depth reports, and oral and written presentations to
Discussed work results and impact and proposed solutions to address identified problems.
Provided and discussed matters
involving all experimental data, application of new techniques and
Developed and used
supporting professional skills/resources such as: record keeping,
familiarity with professional literature, research skills, and development
of collegial staff relationships.
Maintained contact with office personnel to manage and respond to project related emails, update website
materials, participate and summarize staff meetings, academies and
community of practice meetings.
Ross Dress for LessEast Point, GACustomer Service Representative/Cashier06/2013 to 03/2016
coordinated and controlled the diverse day-to-day retail department
Operated a cash register, and maintained a change fund in
accordance with operating procedures.
Inspected returned merchandise and
Processed sales slips, making change, and preparing
daily cash and sales reports.
Assured pricing of all
department items is in compliance with applicable regulations
Resolved employee and customer complaints; took action to solve problems quickly.
functioning of the activity, including opening and
Responsible for security of cash receipts, change fund, cash
handling procedures, and merchandise.
1st Choice Credit UnionAtlanta, GAReceptionist/Teller06/2011 to 12/2012