Reliable team member with experience processing payments, helping customers, and working within various departments. Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to important details. Sales expert promotes products and plans to boost store profits.
Skills
Honest and Ethical
Feedback Acceptance
Detail-Oriented
Reliable and Responsible
Work Task Prioritization
Cash Register Operations
Problem Solving
Cash Handling
Customer Relations
Policies and Procedures
Pricing and Markdowns
Staff Supervision
Call Response and Transfer
Cooperative Attitude
Customer Transactions
Cleaning and Sanitizing
Product Scanning
Price Identification
Employee Training
Credits and Refunds
Payment Processing
Product Location
Sweeping and Mopping
Complaint Resolution
Analytical Thinking
Social Perception
Service Minded
Creative Thinking
Adaptable and Flexible
Goal Setting and Achievement
Checkout Station Oversight
Check Cashing
Return and Exchange Processing
Active Listening
Coin and Currency Counting
Data Analysis
Till Counting
Reporting and Documentation
Basic Mathematics
Team Collaboration
Coupon Redemption
Microsoft Office
Team Leadership
Education and Training
Murray State UniversityMurray, KYExpected in 07/2025 ā āBachelor of Science:Elementary Education - GPA:
Experience
United Community Bank - Cashier/Customer Service Associate Knoxville, TN, 10/2020 - Current
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Assisted with purchases, locating items and signing up for rewards programs.
Learned roles of other departments to provide coverage and keep store operational.
Scanned customer purchases and supported transactions to streamline sales process.
Inspected items for damage and obtained replacements for customers.
Verified customer identification for alcohol or tobacco purchases.
Answered customer quests, provided store information and escorted to desired store areas.
Received payments for products and issued receipts.
Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Promoted specific item options to drive sales and achieve add-on purchases.
Resolved customer complaints and escalated worsening concerns for remediation.
Assisted customers with account updates, new service additions and promotional offers.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Processed 300+ transactions per day with exceptional accuracy.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Established and enforced clear goals to keep employees working collaboratively.
Complied with company policies, objectives and communication goals.
Developed position rotation to support continuous improvement and operator development.
Realigned workflows with changing business demands by evaluating processes and employee strengths.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Treated associates with fairness and respect, providing recognition of accomplishments.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
United Community Bank - CSR Lawrenceville, GA, 08/2020 - 10/2020
Maintained order and cleanliness of work areas to conform with health codes.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Cross-trained in other kitchen positions to support team and meet customer needs.
Gathered ingredients and cleaned and cut food items to prep recipes.
Received food orders from individuals and explained offerings.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Stored perishable food items in freezer or refrigerator to protect from spoilage.
Followed recipes and customer requests to prepare high-quality, delicious meals.
Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
Carried pans, kettles and trays of food to and from work stations, stove and refrigerator.
Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
Operated cash register to process cash, check and credit card transactions.
Dominos Pizza Inc. - CSR City, STATE, 03/2019 - 08/2019
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