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Cashier Customer Service Associate Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Reliable team member with experience processing payments, helping customers, and working within various departments. Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to important details. Sales expert promotes products and plans to boost store profits.

Skills
  • Honest and Ethical
  • Feedback Acceptance
  • Detail-Oriented
  • Reliable and Responsible
  • Work Task Prioritization
  • Cash Register Operations
  • Problem Solving
  • Cash Handling
  • Customer Relations
  • Policies and Procedures
  • Pricing and Markdowns
  • Staff Supervision
  • Call Response and Transfer
  • Cooperative Attitude
  • Customer Transactions
  • Cleaning and Sanitizing
  • Product Scanning
  • Price Identification
  • Employee Training
  • Credits and Refunds
  • Payment Processing
  • Product Location
  • Sweeping and Mopping
  • Complaint Resolution
  • Analytical Thinking
  • Social Perception
  • Service Minded
  • Creative Thinking
  • Adaptable and Flexible
  • Goal Setting and Achievement
  • Checkout Station Oversight
  • Check Cashing
  • Return and Exchange Processing
  • Active Listening
  • Coin and Currency Counting
  • Data Analysis
  • Till Counting
  • Reporting and Documentation
  • Basic Mathematics
  • Team Collaboration
  • Coupon Redemption
  • Microsoft Office
  • Team Leadership
Experience
Cashier/Customer Service Associate, 10/2020 to Current
United Community Bank Knoxville, TN,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Inspected items for damage and obtained replacements for customers.
  • Verified customer identification for alcohol or tobacco purchases.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Received payments for products and issued receipts.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Processed 300+ transactions per day with exceptional accuracy.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Developed position rotation to support continuous improvement and operator development.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
CSR, 08/2020 to 10/2020
United Community Bank Lawrenceville, GA,
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Received food orders from individuals and explained offerings.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator.
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
  • Operated cash register to process cash, check and credit card transactions.
CSR, 03/2019 to 08/2019
Dominos Pizza Inc. City, STATE,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Exceeded company productivity standards on consistent basis.
Education and Training
Bachelor of Science: Elementary Education, Expected in 07/2025
to
Murray State University - Murray, KY
GPA:

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Resume Overview

School Attended
  • Murray State University
Job Titles Held:
  • Cashier/Customer Service Associate
  • CSR
  • CSR
Degrees
  • Bachelor of Science

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