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cashier customer service associate resume example with 17+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Hardworking and reliable employee with background in operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Dedicated employee with strengths in customer service, sales and promotion strategies. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Reliable team member with experience processing payments, helping customers, balancing cash drawers and working within various departments.

Skills
  • POS systems
  • Security monitoring
  • Cash management
  • Ordering and stocking
  • Customer assistance
  • Returns and exchanges
  • Coin counting
  • Training and mentoring
Experience
09/2015 to 09/2021 Cashier/Customer Service Associate Syntrax® | Cape Girardeau, MO,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Received payments for products and issued receipts.
  • Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Increased sales by suggesting specific complementary items to customers.
05/2010 to 11/2018 Cashier/Customer Service Cashier Dollar Tree | City, STATE,
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
  • Counted and balanced cashier drawers.
  • Cleaned and stocked front-end areas with register tapes and ribbons.
  • Greeted customers promptly and responded to questions.
  • Welcomed customers, offering assistance to help find store items.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
04/2012 to 06/2013 Restaurant Waitress Dennys Restaurant | City, STATE,
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Stocked server areas with supplies before, during and after shifts.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
09/2003 to 08/2009 Warehouse Employee Snackworks | City, STATE,
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Lifted materials of varied weights on regular basis.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Prepared inventory for shipment by attaching tags and labels.
  • Generated warehouse shipping documents, packing lists and invoices.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Satisfied reporting requirements with timely and accurate logging of daily activities.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
  • Used logistics appointment scheduling software to track orders, provide updates and confirm deliveries.
  • Labeled customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
  • Updated customers and interdepartmental employees on critical shipments upon request.
  • Planned stock quantities according to marketplace demand and sales forecasts.
  • Documented tally sheets, slot changes, shuttle transfers and other paperwork.
Education and Training
Expected in 05/1998 to to High School Diploma | Bakersfield High School, Bakersfield, CA GPA:

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Resume Overview

School Attended

  • Bakersfield High School

Job Titles Held:

  • Cashier/Customer Service Associate
  • Cashier/Customer Service Cashier
  • Restaurant Waitress
  • Warehouse Employee

Degrees

  • High School Diploma

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