cashier customer service associate resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Hardworking and reliable employee with background in operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Results-oriented Cashier experienced in retail settings. Offers in-depth knowledge of POS system operations and return and exchange policies. Friendly and hardworking individual committed to helping store grow and bring in new customers.
Skills
Customer Service
POS systems
Cash handling
Security monitoring
Product recommendations
Experience
Cashier/Customer Service Associate, 08/2018 to Current 7-Eleven, Inc. – Port Saint Lucie, FL,
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Trained new team members in cash register operation, stock procedures and customer services.
Met high productivity standards in processing payments for customers.
Helped with purchases, locating items and signing up for rewards programs.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Answered customer quests, provided store information and escorted to desired store areas.
Received payments for products and issued receipts.
Promoted specific item options to drive sales and achieve add-on purchases.
Assisted customers with account updates, new service additions and promotional offers.
Increased sales by suggesting specific complementary items to customers.
Cashier/Bakery Worker, 09/2012 to 11/2014 Mrs.Fields – City, STATE,
Answered phone calls, greeted store customers and provided exceptional service every time.
Provided customers with detailed information about available services and products in bakery.
Used bread slicers and other bakery equipment efficiently to handle high-volume operations needs.
Adhered to food safety protocols to protect customers.
Stayed on top of changes in bakery menu to provide customers with optimal service.
Consulted with customers to provide advice about designs and document requirements.
Greeted customers promptly and responded to questions.
Maintained work area and kept cash drawer organized.
Counted and balanced cashier drawers.
Cleaned and stocked front-end areas with register tapes and ribbons.
Complied with cash handling procedures to meet regional cashier variance policy.
Welcomed customers, offering assistance to help find store items.
Processed customer payments quickly and returned exact change and receipts.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Built and maintained productive relationships with employees.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Placed merchandise in bags or boxes and gave packages to customers.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Scanned items quickly to keep lines moving and reduce overall wait time.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Helped customers find store locations and complete purchases.
Counted product stock to maintain inventory records.
Resolved customer complaints and escalated worsening concerns for remediation.
Prepared special orders for shipment.
Cashier/Sales Associate, 02/2010 to 04/2012 Bob's Stores Footwear & Apparel – City, STATE,
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Helped customers by answering questions and locating merchandise.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Initiated friendly conversation with customers to determine level of assistance required.
Followed company policies, rules and procedures to promote company goals and maintain safety.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Calculated pricing, applied discounts and collected payments to process transactions.
Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
Answered questions about current promotions and resolved issues according to store policies.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Completed assigned training to stay updated on important policies and procedures.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Generated brand awareness and positive product impressions to increase sales.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Drove sales by successfully employing upselling and cross-selling strategies.
Adhered to company initiatives and achieved established goals.
Offered coupons and special deals to increase quantity of customer spending.
Worked with off-site locations to find desired items for customers.
Education and Training
High School Diploma: , Expected in 06/1997 to Davies Career Technical High School - Lincoln, Rhode Island, GPA:
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