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cashier customer service associate resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Honest Cashier skilled in managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Skills
  • POS systems
  • Liquor regulations and compliance
  • Cash drawer balancing
  • Scanner operations
  • Customer assistance
  • Cash management
  • Coin counting
  • Customer greeting
  • Cash register operation
  • Credit and cash transactions
  • Payment processing
  • Cash counting machine operations
Experience
Cashier/Customer Service Associate, 04/2016 to 06/2020
Tailored BrandsWausau, WI,
  • Monitored sales events, added new merchandise and rang up purchases.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Received payments for [Product or Service] and issued receipts.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Increased sales [Number]% by suggesting specific purchases to customers.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Operated cash register, collected payments and provided accurate change.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Key Holder, 07/2019 to 03/2020
Tuesday MorningCity, STATE,
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Assisted with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge.
  • Protected physical assets of store by assisting with audits, routine cycle counts and physical inventory to maintain optimal performance levels.
  • Performed, supported and supervised store opening and closing procedures including bank deposits and securing store.
  • Compiled weekly monetary reports and records for store managers.
  • Sought new ways to improve metrics by partnering with Store Manager and Assistant Store Manager.
  • Accomplished sales goals by engaging customers, providing exemplary service and promoting special items.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Set up visually appealing promotional displays.
  • Organized in-store promotional events.
  • Answered questions and resolved concerns.
  • Maintained store in clean and neat manner.
  • Calculated bill totals and tax amounts.
  • Emphasized customer service excellence through ongoing training of front-line team members, increasing customer satisfaction ratings [Number]%.
  • Sold over $[number] in merchandise in [timeframe].
  • Operated cash register.
  • Managed store security needs as required.
Cashier/ Food Service Worker/Gas Station Attendant, 08/2015 to 06/2016
SheetzCity, STATE,
  • Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
  • Checked gas dispensers for leaks or malfunctions and repaired faults.
  • Attended to gas spills and accidents promptly and according to established guidelines.
  • Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
  • Refilled outdoor window maintenance stations with cleaning supplies and [Type] items.
  • Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
  • Sold store items and vehicle services to customers.
  • Inspected identification to determine proper age of customers for alcohol and cigarettes.
  • Processed gas and amenities payments.
  • Maintained cleanliness, neatness and organization of all areas.
  • Completed day-to-day tasks by leveraging knowledge of [Software].
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
  • Resolved all customer issues to maintain high standards of customer satisfaction.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Eliminated safety hazards, removed soiled items and collected trash from customer areas.
  • Processed average of [Number] transactions each day to keep workflows moving smoothly.
Cashier/Customer Service Representative/Photo Lab Technician, 11/2010 to 06/2016
TargetCity, STATE,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Inspected items for damage and obtained replacements for customers.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Received payments for [Product or Service] and issued receipts.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Increased sales [Number]% by suggesting specific purchases to customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Resolved issues with cash registers, card scanners and printers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed [Number] transactions per day with exceptional accuracy.
  • Operated cash register, collected payments and provided accurate change.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Helped customers find specific products, answered questions and offered product advice.
Education and Training
GED: , Expected in 10/2014
Rappahannock Regional G.E.D Program - Fredericksburg, VA
GPA:

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Resume Overview

School Attended

  • Rappahannock Regional G.E.D Program

Job Titles Held:

  • Cashier/Customer Service Associate
  • Key Holder
  • Cashier/ Food Service Worker/Gas Station Attendant
  • Cashier/Customer Service Representative/Photo Lab Technician

Degrees

  • GED

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