Remarkable Front Desk Agent providing superior level of customer service to guests and prospective guests with 3 years of experience. Proven ability to run Hospitality Hotel front desk, keep customers satisfied and resolve any conflicts that may arise. Technically-savvy, punctual and always prepared for any challenge.
High-energy as a Front Desk Team Leader, enthusiastic, friendly and personable demeanor with knack for organization and efficiency. Dedicated team player adept at ensuring pleasant and comfortable guest experiences. Reliable and willing to go extra mile to please guests. Adept in swiftly handling front desk duties and capable of resolving issues promptly and with pleasant demeanor.
Meticulous and systematic ,capable of organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Desiring to apply skills to a new position with an employer.
Adept at verifying documents, researching problems and implementing effective solutions, and been doing sales for quite a while now and has been successful closing deals with some clients either booking meeting space events or block of rooms.
* Professionalism - responsible for providing everyone's first impression of our employer/Hotel.
*Communication Skills - Good at verbal or written either in person or by telephone.
*Speak Multiple languages - proficient in English, Filipino(Tagalog), a little bit of Spanish and Japanese.
*Technology Skills - familiar with spreadsheets, word-processing software, company's email and file-sharing systems, and your company's own software solutions.
*Organized and Detailed Oriented - keeping a track of the progress on multiple tasks, maintaining a neat and tidy work space, and complete complex processes and procedures without errors.
*Strong Interpersonal Team - skilled at functioning on a team and getting along with a variety of different people.
*Multitasking Capability - able to keep the needs of each person separate in mind, not neglect anyone, and not get overwhelmed or frustrated.
*Guest Service - includes being pleasant and friendly, working efficiently and accurately, solving problems and anything else necessary to ensure a pleasant experience for hotel customers.
*Listening skills - able to understand feelings behind the message and respond to them, rather than only the content.
*Company policies and procedures - understand and comply with the rules and regulations as an employee
*Effective planning - able to set the objectives which are achievable and measurable
*Credit and cash payments - know how to handle and process credit and cash payments.
*Marketing - producing consistently great content means saying yes to a handful of awesome content ideas/opportunities and saying no to others.
*Administrative skills - able to handle paper works for filing, bookkeeping, calls and follow ups with clients/guests, customer service, correspondence and communications.
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