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Hardworking and reliable worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality. Dedicated costumer service/ cashier with 4 years of experience completing transactions with priority on customer satisfaction. Focused on answering customers' questions, solving problems and processing payments. Committed to helping customers with uncommon questions and concerns by asking coworkers and managers for assistance. Results-oriented Cashier motivated to exceed expectations and deliver exceptional service to meet all customer needs. Resourceful professional with history of increasing sales and decreasing shrinkage while exceeding sales and productivity objectives. Honest Cashier skilled in managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Reliable team member with 4 years of experience processing payments. Skilled at helping customers, balancing cash drawers and working within various departments. Expert at ringing up sales quickly and accurately.
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- Helped customers find specific products, answered questions and offered advice.
- Processed returned items in accordance with store policy.
- Processed customer payments quickly and returned exact change and receipts.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Worked closely with front-end staff to assist customers.
- Received payments for [Product or Service] and issued receipts.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Resolved issues with cash registers, card scanners and printers.
- Properly verified customer identification for alcohol or tobacco purchases.
- Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
- Trained new team members in cash register operation, stock procedures and customer service.
- Welcomed customers, offering assistance to help find necessary store items.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Inspected items for damage and obtained replacements for customers.
- Made live calls out of state to ask if the adult (person who is older than 18 years of age) would take a survey about their local grocery stores.
- Completed certain amount of surveys per day/ week.
- Wiped down my station before and after shift.
- Collected data from home owner.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Operated POS terminals to input orders, split bills and calculate totals.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
- Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
- Arranged each place setting attractively, using clean, chip-free plates and utensils.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Partnered with team members to efficiently serve food and beverages.
- Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
- Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Promoted desserts, appetizers and specialty drinks.
- Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
- Processed customers' payments and provided receipts.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
- Sent orders to kitchen staff by [Action].
- Greeted newly seated guests quickly and efficiently.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
- Prepared and served cold, hot and [Type] beverages to guests.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Calculated charges, issued table checks and collected payments from customers.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
- Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Campbell County High School - Alexandria, KY
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Resume Overview
School Attended
- Campbell County High School
Job Titles Held:
- Cashier/ Costumer Service Desk
- Research Agent
- Server
Degrees
- High School Diploma
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