cashier cook resume example with 14+ years of experience
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Personable and responsible individual with 19 years in customer service. Solid team player with upbeat, positive attitude.Results-driven, Dedicated, and motivated to maintain customer satisfaction and contribute to company success.
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Increased office organization by developing more efficient filing system and customer database protocols.Promoted to Communications Trainer after 5 years of employment. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
- Increased volume and loyalty to the casino by attracting new players and building one-on-one relationships with guests.
- Assessed customer needs and responded to questions.
- Cleaned and straightened work area.Issued receipts for purchases and gifts.
- Bagged merchandise by following standard procedures.
- Organized register supplies.
- Worked with customer service to resolve issues.
- Unboxed new merchandise.
- Rotated stock to maintain freshness.
- Operated cash register with proficiency.
- Maintained gift certificate documentation.
- Provided professional and courteous service at all times.
- Worked overtime shifts during busy periods.
- Assisted guests with making menu choices in an informative and helpful fashion.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Appropriately suggested additional items to customers to increase restaurant sales.
- Promptly served all food courses and alcoholic beverages to guests.
- Answered questions about menu selections and made recommendations when requested.
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Regularly checked on guests to ensure satisfaction with each food course and beverages.
- Skillfully anticipated and addressed guests' service needs.
- Consistently adhered to quality expectations and standards.
- Delivered exceptional, friendly and fast service.
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.
- Effectively used items in stock to decrease waste and profit loss.
- Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
- Correctly calculated charges, issued bills and collected payments.
- Continually kept carpets and floor clear of debris.
- Maintained neat and attractive bakery food cases.
- Maintained a professional tone of voice and words at all times, including during peak rush hours.
- Promoted and endorsed the company to bring in new business.
- Facilitated prompt and accurate seating and service of all guests.
- Politely answered phones promptly and recorded and confirmed reservations.
- Greeted guests and communicated about wait time.
- Completed opening and closing checklists according to set standards.
- 911 dispatcher/telecommunication.
- Answer incoming emergency and non emergency calls as they come in.
- Respond to officers and emergency workers on several different channels.
- Enter, check, verify and modify warrants, no contact orders, and restraining orders.
- Oversaw cage operations for a 157,000-square foot casino.
- Increased volume and loyalty to the casino by attracting new players and building one-on-one relationships with guests.
- Inspected cards and equipment to be used in games to verify proper functioning.
- Issued, received and verified ATM and kiosk cassettes.
- Replenished chips in accordance with requests from pit bosses.
- Conducted investigations regarding suspected incidents of external fraud, employee theft and embezzlement.
- Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
- Reported all incidents, accidents and medical emergencies to law enforcement.
- Responded quickly to medical emergencies, bomb threats and fire alarms.
- Answered alarms and investigated disturbances.
- Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.
- Issued security badges and visitor passes to all guests.
- Investigated calls and complaints involving fire, theft, accident and hazard reports.
- Checked passes and credentials of persons seeking to enter the property.
- Inspected parking lot to verify that vehicles were properly parked and displayed parking permits.
- Continuously monitored security cameras and fire, building and alarm systems.
- Conducted private investigations to locate missing persons, obtain confidential information and solve crimes.
Pilot Rock Jr/Sr High - Pilot Rock, OR
Emergency medical dispatch/Telecommunications.
*Serve safe food handler's card, OLCC alcohol server's card.
Able to lift 200 pounds, cash handling, professional and friendly, careful and active listener, multi-tasking, 10-Key, Active Learning, Customer Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Filing, Grammar, Internet Research, Report Transcription, Research, Scheduling, Service Orientation, Speaking, Telephone Skills, Time Management, Type 65-70 WPM, Typing, Vendor Management, Writing, Letters and Memos, Microsoft Outlook, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Reading Comprehension.
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Resume Overview
School Attended
- Pilot Rock Jr/Sr High
Job Titles Held:
- Cashier/Cook
- Server
- 9-11 Dispatch/ Telecommunication
- Security Officer / EMS Personnel
Degrees
- High School Diploma
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