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Cashier/Cook Resume Example

Resume Score: 80%

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CASHIER/COOK
Summary

Dedicated, loyal, motivated, and customer oriented Supervisor with advanced personnel and inventory management experience. Creates success by learning new processes, maintaining professional environments and taking the lead in development of subordinates. Proficient in delivering comprehensive reports to facilitate site-wide improvements and continuity.

Skills
  • Flexible scheduling
  • High-energy attitude
  • Employee scheduling
  • Strong communication skills
  • Organizational Skills
  • Typing
  • Cheerful and energetic
  • Cash handling 
  • Organizational strengths
  • Store Management
  • Problem Solving
  • Cleaning
  • Promoting 
  • Store maintenance
  • Staff training and development
  • Detail-oriented
  • Communication Skills
  • Customer Service
  • Listening
  • Inbound and outbound calling
  • Organized
  • Time management
  • Microsoft Excel
  • Telephone Skills
  • Time Management
  • Experience
    WPI CollegeJanuary 2017 to March 2019Cashier/Cook
    Worcester, Ma.
    • Helped customers find specific products, answering questions and offering advice.
    • Provided assistance with purchases, locating items and signing up for rewards programs.
    • Processed customer payments quickly and returned exact change and receipts.
    • Maintained high productivity by efficiently processing cash, credit, debit and voucher payments for customers.
    • Trained new employees in cashiering procedures, offering assistance in resolving issues.
    • Increased sales by suggesting specific purchases to customers.
    • Wrapped items and bagged purchases properly to prevent merchandise breakage.
    • Troubleshot and resolved issues with cash registers, card scanners and printers.
    • Resolved issues regarding customer complaints and escalated worsening concerns to Manager for remediation.
    • Welcomed customers, offering assistance to help find what they were looking for.
    • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
    • Wiped down counters to remove debris and maintain cleanliness.
    • Trained new team members in cash register operation, stock procedures and customer service.
    • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
    • Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
    • Smoothly processed incoming orders, handling over fifty to eighty transactions per day with exceptional accuracy.
    • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
    • Worked closely with front-end staff to assist customers.
    • Observed company return policy when processing refunds, including inspecting what they had ordered.
    Dunkin DonutsFebruary 2013 to May 2019Cashier
    Auburn, MA
    • Helped customers find specific products, answering questions and offering advice.
    • Processed returned items in accordance with store policy.
    • Provided assistance with purchases, locating items and signing up for rewards programs.
    • Read weekly sales inserts and monitored price changes.
    • Smoothly processed incoming orders, handling over 200 transactions per day with exceptional accuracy.
    • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
    • Received payments for food/drinks and issued receipts reflecting zero balances or additional payments required to bring accounts current.
    • Drove sales and add-on purchases by promoting specific item options to customers.
    • Welcomed customers, offering assistance to help find necessary store items.
    • Organized and maintained both physical and digital payment documentation for accurate filing and compliant record keeping.
    • Observed company return policy when processing refunds, including inspecting merchandise.
    • Worked closely with front-end staff to assist customers.
    • Wiped down counters and coffee pots to remove debris and maintain cleanliness.
    • Troubleshot and resolved issues with cash registers, card scanners and printers.
    • Assisted customers with account updates, new service additions and promotional offers.
    • Processed customer payments quickly and returned exact change and receipts.
    • Resolved issues regarding customer complaints and escalated worsening concerns to my supervisor for remediation.
    • Wrapped items and bagged purchases properly.
    • Learned roles of other departments to provide coverage and keep store operational.
    • Trained new team members in cash register operation, stock procedures and customer service.
    Leicester PizzaJanuary 2006 to February 2015Supervisor/Cook/Cashier Team Lead
    Leicester, MA
    • Inspected incoming supplies to verify conformance with materials specifications and quality standards.
    • Directed and motivated team of 15 Cook/Cashiers in a very busy setting.
    • Realigned workflows with changing business demands by evaluating processes and employee strengths.
    • Executed new training initiative to improve skills and develop leaders from within.
    • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
    • Established and enforced clear goals to keep all employees on same level and working collaboratively.
    • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
    • Identified and corrected performance and personnel issues negatively impacting team and business operations.
    • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
    • Conducted training needs assessments and provided ongoing training for staff.
    • Monitored equipment efficiency, checked materials supplies and coordinated manpower requirements to meet expected demand.
    • Increased safety awareness, which led to no injuries on team.
    • Coached and mentored staff members by offering constructive feedback and asking about long-term career growth goals.
    • Trained newly hired employees on the oven, fryer, grill, and slicer also created training manual for all cooks and cashiers to use as reference guide.
    • Monitored manufacturing variances to achieve quality improvement while resolving product process and equipment problems.
    • Maintained high level of morale and team-work on production floor through frequent communication with all employees.
    • Performed scheduled and surprise inspections of work sites in order to gauge technician skill and performance in field.
    • Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflow.
    • Developed positional rotation to support continuous improvement and operator development.
    • Supervised successful team of cashiers/cooks by conveying project information consistently, quickly resolving issues and delivering constructive feedback.
    • Established solid working relationships with peers, cashiers and cooks through effective communication.
    • Increased productivity and reduced material waste by consistently seeking efficiencies.
    Education and Training
    Salter CollegeFebruary 2017Massage TherapyWest Boylston, MA
    • Licensed Massage Therapist
    • 3.8 GPA
    • Major in Medical terminology, Anatomy, Physiology, and Business Ethics.
    • Completed coursework in Accounting, Introduction to business, Math, and English
    Leicester High SchoolJanuary 2004High School DiplomaLeicester, MA
    • Minor in Social Studies
    • Major in Web Design I, and II
    • Completed coursework in Math, English, Spanish and Science
    • Honor roll student
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    Resume Overview

    Companies Worked For:

    • WPI College
    • Dunkin Donuts
    • Leicester Pizza

    School Attended

    • Salter College
    • Leicester High School

    Job Titles Held:

    • Cashier/Cook
    • Cashier
    • Supervisor/Cook/Cashier Team Lead

    Degrees

    • Massage Therapy
      High School Diploma

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