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Cashier/Clerk Cashier Resume Example

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CASHIER/CLERK CASHIER
Professional Summary

Reliable sales associate offering strong multitasking, problem-solving, and excellent communication and interpersonal skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. I have been in customer service for the last 20 years and I feel I could assist and meet the needs of my customers.

Skills
  • Liquor law compliance
  • Stocking and replenishing
  • Customer assistance
  • Product upselling
  • Cash drawer management
  • Cash register operations
  • Point of sale knowledge
  • Product and service sales
  • Basic math skills
  • Good telephone etiquette
  • Multi-tasking ability
  • Cash balancing
  • Interpersonal skills
  • Point-of-sale system operation
  • Product restocking
  • Adaptability
  • Bagging assistance
  • Customer relations
  • Time management skills
  • Loss prevention
  • Inventorying products
  • Coaching and mentoring
  • Cleaning procedures
  • Merchandising familiarity
  • Maintaining store appearance
Work History
Cashier/Clerk Cashier, 12/2016 to 01/2020
Pilot Flying J – Ruther Glen, VA
  • Counted cash in register drawer at beginning and end of shift.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Cashier Sales Associate, 03/2014 to 03/2017
Abc State Liquor Store – Bowling Green, VA
  • Quickly and accurately counted drawers at start and end of each shift.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Checked identification for proof-of-age and refusing alcohol sales to underage customers.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Kept register and floor areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
Retail Sales Clerk, 07/2009 to 03/2014
Cracker Barrel – Ashland , VA
  • Greeted customers entering store and promoted sales or special programs.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
Financial Customer Service Representative, 06/1996 to 04/2009
Stellar One Bank – Bowling Green, VA
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of savings,checking, CDs, and IRAs and services and creating welcoming, positive experiences.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Promoted available products and services to customers during service, account management and order calls.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Cashier, 01/2020 to Current
Food Lion – Bowling Green, VA
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Assisted customers by answering questions and fulfilling requests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Counted cash in register drawer at beginning and end of shift.
Education
High School DiplomaPatapsco High School - Baltimore, MD
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Resume Overview

Companies Worked For:

  • Pilot Flying J
  • Abc State Liquor Store
  • Cracker Barrel
  • Stellar One Bank
  • Food Lion

School Attended

  • Patapsco High School

Job Titles Held:

  • Cashier/Clerk Cashier
  • Cashier Sales Associate
  • Retail Sales Clerk
  • Financial Customer Service Representative
  • Cashier

Degrees

  • High School Diploma

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