Hardworking and reliable food worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual. Operates well within team-oriented environments.
Dedicated manager with 35 years of experience completing transactions with priority on customer satisfaction. Focused on answering customers' questions, solving problems and processing payments. Committed to helping customers with uncommon questions and concerns by asking coworkers and managers for assistance.
Skills
POS systems
Liquor regulations and compliance
Issue resolution
Payment processing
Cash drawer balancing
Credit and cash transactions
Customer assistance
Staff mentoring
Security monitoring
Cash management
Loss prevention
Cash counting machine operations
Coin counting
Merchandise restocking
Product recommendations
Experience
Cashier/cashup Support , 04/2016 - Current Busch's, Inc. – West Bloomfield, MI,
Operated cash register, collected payments and provided accurate change.
Properly verified customer identification for alcohol or tobacco purchases.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Assisted customers with account updates, new service additions and promotional offers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Inspected items for damage and obtained replacements for customers.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Received payments for [Product or Service] and issued receipts.
Helped customers find specific products, answered questions and offered product advice.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Welcomed customers, offering assistance to help find necessary store items.
Store Manager, 10/2010 - 06/2015 Doordash – Alexander, NY,
Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
Assessed, optimized and elevated operations to target current and expected demands.
Interviewed, hired, supervised and trained [Number] employees and instituted mentoring program to develop skills, leadership and employee excellence.
Fostered healthy team environments to promote collaboration and boost productivity.
Oversaw POS operations and cash management to reduce errors.
Resolved customer problems by investigating issues, answering questions and building rapport.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
Oversaw all store operations while generating $[Amount] in monthly sales.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Managed inventory tracking and physical inventory counts to minimize loss.
Restocked inventory upon shipment arrival and checked merchandise into [Software] system to maintain accurate records.
Kitchen Manager, 03/2005 - 01/2010 Albertsons Companies – Show Low, AZ,
Supervised staff preparing and serving 500 meals per day.
Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
Trained employees on cooking techniques, safety standards and performance strategies.
Oversaw meal preparation and monitored food handling to encourage safety.
Estimated potential worker issues to produce detailed resource documentation.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Controlled portion sizes and garnishing for optimal cost controls.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Deli Manager, 12/1999 - 03/2005 Star Market – City, STATE,
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Priced and ordered food products, kitchen equipment and food service supplies.
Controlled portion sizes and garnishing for optimal cost controls.
Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
Sought out and implemented methods to improve service and team performance to boost business sustainability.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Completed [Timeframe] inventories of food and material stocks.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Enhanced sales by implementing merchandising and promotional improvements.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Education and Training
High School Diploma: , Expected in 06/1981 - Henry J Kaiser High School - Honolulu, HI GPA:
: Business Management, Expected in - Hawaii Business College - Honolulu, HI GPA:
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