Hardworking Technical Support Manager reduces costs through . Motivating leader effectively manages teams of up to using proactive communication and resourceful approach to problem-solving. -year track record of collaborating with senior management to implement company-wide policies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. 5+ years supervising employees, controlling merchandise presentation and monitoring transactions. Expert at assigning tasks, maintaining store appearance and operating cash register. Focused on enforcing security procedures and watching daily activities to minimize losses. Hardworking Package Handler with more than 5 years in package handling. Productive working independently and using appropriate judgment. Well-equipped at loading and unloading packages quickly and efficiently and moving products by hand or with basic material handling equipment such as hand trucks and scales. Excellent interpersonal, organizational and time management abilities. Alert Package Handler known for understanding and following instructions closely. Familiar with automated and manual packing machines and experienced in sealing packages using various methods. Over 5 years of experience working as package handler for major national logistics companies. 5 years of experience is working with UPS on packaging claims, making shipping labels, measuring boxes, and weighing all packages.
Skills
Teambuilding
Teamwork
Customer service
Reading comprehension
Good telephone etiquette
Computer proficiency
Responsible
Good listening skills
Self-motivated professional
Basic math
Conflict resolution
Maintenance & Repair
Compassion
Work History
Cashier, 08/2010 to 12/2016 Wingstop Inc. – Forney, TX,
Answered questions about store policies and addressed customer concerns.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Monitored self-checkout systems and provided assistance or intervention where required.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Worked closely with shift manager to solve problems and handle customer concerns.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Reviewed weekly sales ads and monitored price changes.
Worked flexible schedule and extra shifts to meet business needs.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Collected and authorized payments of guests.
Maintained cash drawer of $250 or more per shift.
Checked identification for proof-of-age for alcohol and tobacco sales.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Completed inventory counts and ordered merchandise.
Learned positions and provided backup at key times.
Lifted up to 50pounds at once and used forklift to move heavier loads.
Performed cash, card and check transactions to complete customer purchases.
Used POS system to enter orders, process payments and issue receipts.
Conducted inventory counts by adding each item in stock and documenting.
Maintained current knowledge of store promotions and highlighted sales to customers.
Operated cash register to record transactions accurately and efficiently.
Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Solicited customers to purchase loyalty and item protection plans, successfully bringing new revenue.
DSL2, 02/2017 to 09/2020 Action Target – Provo, UT,
Tracked KPIs and created continuous improvement plans.
Developed and implemented training initiatives for new hires.
Managed customer contact center with support representatives.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Helped streamline repair processes and update procedures for support action consistency.
Devised solutions to operations issues working closely via phone, email, live chat and web teleconference.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Approved regular payroll submissions for employees.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Developed and maintained relationships with customers and suppliers through account development.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Established and updated work schedules to account for changing staff levels and expected workloads.
Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
Recorded inventory sales into organization's weekly income report.
Conducted monthly inventories of raw materials and components on work floor.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Shipping Supervisor, 05/2005 to 08/2010 CarGuts INC – City, STATE,
Inspected loading operations for improvements in efficiency and safety.
Monitored and reported on transportation costs and properly filed shipping documents.
Communicated with vendor representatives to resolve damaged shipments and item shortages.
Analyzed and reordered inventory for square-foot warehouse.
Managed shipping and receiving activities for company with orders processed daily.
Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Supervised shipping team of employees.
Conducted, aggregated, and distilled market research into meaningful and actionable insights.
Served as primary technical resource on products for customers and employees.
Determined most cost-effective procedures and routes for shipments.
Built commercial strategies with management to grow existing accounts, penetrate new customers and markets, and launch new products.
Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
Lead team of employees packaging, palletizing and shipping up to boxes per day.
Pulled, verified and packaged items for shipment.
Maintained accurate computer records of materials weights, bill amounts and identified variances.
Developed and refined compelling, differentiated value proposition, as well as positioning and messaging for company's offerings.
Managed annual freight budget .
Assigned shipments to carriers in centralized database, choosing least expensive options to minimize shipping fees.
Achieved [Number]% on-time shipment rate after implementing [Type] program.
Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
Conducted training programs with employees to promote familiarity with company products and applications.
Prepared shipping documents and invoices, processed payments and fielded client questions.
Supported outside sales personnel on customer-related efforts and visits to grow sales.
Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Organized storage areas to optimize materials movements and minimize labor hours.
Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
Worked with sales managers to drive and monitor sales prospecting.
Collaborated with [Job title] and [Job title] to build and update [Type] sales forecasts and plans.
Oversaw marketing communications, advertising, and events.
Orchestrated routing by producing accurate shipping documentation and package labels.
Oversaw evaluation and onboarding of new suppliers as appropriate to broaden client portfolio and mitigate risk.
Worked with vendors to schedule more than [Number] daily pickups and [Number] weekly deliveries.
Negotiated with [Number] different freight companies and received annual contracts resulting in cost savings of [Number]%.
Managed product pricing and program costs with key executives.
Developed technical case studies, customer success stories, and product data resources.
Held responsibility for both profits and losses of business.
Collaborated with [Department] to manage supplier relationships, product inventory and purchasing across multiple companies.
Operated forklifts, lift trucks and hand trucks to move items around warehouse.
Travel Asst Manager, 01/2000 to 05/2005 Family Dollar – City, STATE,
Worked closely with top executives and assistants to meet compliance with strict business schedules.
Prepared necessary travel documentation for national and international trips to diverse locations.
Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.
Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Managed quality programs to reduce overdue compliance activities.
Prepared quotes for new products and services and composed budgets.
effective customer service techniques, boosting client satisfaction rates.
Planned, created, tested, and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Implemented and executed reviews of computer systems for compliance with state and federal regulations.
Managed internal operational standards and productivity targets.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
Entered data into system, implementing tight safeguards to secure financial and personal information.
Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
Maintained financial accuracy when handling revenue each day.
Delivered training for staff development, change management and materials, process and technical controls.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Launched quality assurance practices for each phase of development
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Helped customers complete purchases, locate items and join reward programs.
Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Education
High School Diploma: , Expected in 06/1999 Clover High School - Clover, SC GPA:
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