Personable & professional with over 15 years of experience in customer service.
Excellent written and verbal communication skills and Fun, Friendly, Approachable attitude has assisted me in creating strong working relationships and easy rapport with customers from a diverse range of social economic, education, and training backgrounds.
Aptitude for building and maintaining in-depth understanding of customers' individual needs and requirements to best meet their needs, resulting in extremely high overall customer experience.
Expert at Multi-tasking and working under pressure. Adapts very quickly to any environment or situation.
Extremely fast learner with ability to complete tasks very quickly without compromising quality or customer satisfaction.
Natural sales person with documented history for boosting sales through add ons and suggestions. Labeled "Add-on Queen" within first week of employment. Won an add-on employee contest by raising one customers total sale by over $XXX with items they hadn't considered purchasing prior to coming into my checkout line.
Reliable and trust worthy. Documented experience with cash handling, sensitive private information and sealed court and medical records.
10+ years in Management roles with duties that include scheduling, billing, accounts receivable, union reporting, tax reporting, inventory control, payroll, employee & customer service conflict resolution, collection, hiring, training and more.
"Outside the box" thinker while remaining within the parameter of company policy when tackling both staff and customer complaints.
Proficient in skillfully performing both general clerical duties and complex tasks and situations prior to deadline.
Advanced skill with computers, software, databases, general office equipment, complex telephone systems.
Greet customers, direct them to department they're seeking.
Bag Exchange merchandise for customers and accept returns.
Maintain knowledge of current sales and promotions, payment policy, return and exchange policy, and security practices.
Scan items for purchase, insure total is correct, money management during shift and process/collect cash or credit payment.
Add on sales and obtain email addresses for e-teams loyalty program.
Unload, unpack, tag, hang, arrange and display freight merchandise. Frequently re-dress mannequins to promote sales.
Recommend, select, and help locate or obtain merchandise based on customer, Answer questions and explain use, operation, and care of merchandise to customers.
Locate out of stock items at other stores, coordinate transfer of desired items to our store and process raincheck for customer.
Clean shelves, counters, and tables.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Office Manager, 03/2010 - 01/2012 Preferred Produce – Ann Arbor, MI,
Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
Answer multi-line telephones and direct calls to appropriate staff.
Greet patients/visitors, check in distribute correct paperwork to patient to be filled out prior to appointment.
Assist patients with completion of documents, case histories, or forms, such as intake or insurance forms.
Receive and route messages or documents including diagnostic results, and confidential patient information to appropriate staff.
Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
Transmit correspondence or medical records by mail, e-mail, or fax.
Maintain medical records, x-rays and correspondence files.
Perform various clerical and administrative functions, such as ordering and maintaining an inventory of supplies.
Perform bookkeeping duties, such as credits and collections, preparing and sending financial statements or bills, and keeping financial records.
Transcribe Dr's diagnoses or recommendations into patients' electronic and paper medical records.
Prepare correspondence and assist Doctor with preparation of reports, articles, or conference proceedings.
Operate office equipment, such as voice mail, messaging systems, computer, fax, email, Quickbooks, Microsoft Office, and other software programs to prepare reports, invoices, financial statements, letters, case histories, or medical records.
Establish work schedules and assignments for staff, according to workload, space and equipment availability.
Direct or conduct recruitment, hiring and training of personnel. Create staff schedules
Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options.
Customer service, answering multi-line phones, process or distribute correspondence and mail distribution
Accounts payable, receivable, payroll, Schedule and direct employees to jobsites as needed.
Create and maintain employee files, human resources, employee relations, unemployment and L & I reporting
Processing government contract bids & awards, filing intents/affidavits,
Purchasing, bidding, cold calling, , obtaining new accounts, assisting with set up and tear down.
Server, 06/XXX6 - 07/XXX7 Lifewell Senior Living – Santa Fe, NM,
Greet guests, take food and drink orders, deliver prepared food, cash management, clear and clean tables, up-selling, offering wine tasting, assisting team mates when needed, managing multiple table in a very busy, diverse, fast paced environment that offers a 100% Satisfactory Guarantee.
Escort customers to their tables, present menus, inform customers of daily specials, make recommendations, answer questions about ingredients and cooking methods of various menu items.Bring wine selections to tables with appropriate glasses, describe and recommend wines, Check identification in compliance with OLCC law and pour wines for customers to sample.Take food & beverage orders by hand and memory, enter orders into computer for transmittal to kitchen staff.
Prepare salads, appetizers, and cold dishes, portioning desserts, brewing coffee, preparing hot, cold, and mixed drinks for patrons and garnishing and decorating dishes in preparation for serving
Serve food or beverages to multiple tables.
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Prepare itemized checks, total meal costs, collecting payment, providing change, money management for all cash and credit payments received during shift.
Remove dishes and glasses from tables or counters, clean tables & counters after patrons have finished dining, prepare tables for large parties including setting linens, silverware, and glassware.
Roll silverware, stock service areas, set up food stations and dining areas in preparation for the next shift. Fill salt, pepper, sugar, cream, condiment, and napkin containers.
Perform cleaning duties, including sweeping and mopping floors, vacuuming carpet, tidying up server station and cleaning bathroom.
Provide suggestionsl, directions and information about local area.
Office Manager, 03/XXX0 - 08/XXX3 Preferred Produce – Lincoln Park, MI,
Multi-line phones, data input, scheduling, medical billing, CPT /ICD9 coding, patient & insurance correspondence, chart maintenance, document, contract and report preparation, collecting/reconciling cash flow in a busy 4 provider office.
Answer telephones and direct calls to appropriate staff.
Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
Complete insurance or other claim forms.
Interview patients to complete documents, case histories, intake and insurance forms.
Receive and route messages or documents to appropriate staff.
Compile and record medical charts, reports, or correspondence, using typewriter and personal computer.
Transmit correspondence or medical records by mail, e-mail, fax and in-person.
Maintain medical records, technical library, and correspondence files.
Perform various clerical or administrative functions, including ordering and maintaining inventory of supplies.
Perform bookkeeping duties including account reconciliation, applying credits, collections, preparing and sending financial statements or bills, and keeping financial records.
Answer telephones and direct calls to appropriate staff.
Education
GED: , Expected in 1996 - Clackamas High School - Clacka, OR GPA: Magna Cum Laude
All Required, Parenting, nutrutrition, orchestra and choir
: Nursing , Expected in - Everett Community College - Everett, WA GPA:
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