Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Education and Training
Central High School Fresno , CAExpected in 06/1999 – –High School Diploma: - GPA:
Experience
Vallarta Supermarkets - Cashier Santa Maria, CA, 02/2019 - Current
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered product advice.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Welcomed customers, offering assistance to help find necessary store items.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Resolved issues with cash registers, card scanners and printers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Assisted customers with account updates, new service additions and promotional offers.
Operated cash register, collected payments and provided accurate change.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Trained new team members in cash register operation, stock procedures and customer service.
Learned roles of other departments to provide coverage and keep store operational.
Monitored sales events, added new merchandise and rang up purchases.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Received payments for [Product or Service] and issued receipts.
Increased sales [Number]% by suggesting specific purchases to customers.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Scanned customer purchases, supporting transactions to streamline sales process.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Promoted specific item options to drive sales and achieve add-on purchases.
Processed [Number] transactions per day with exceptional accuracy.
Properly verified customer identification for alcohol or tobacco purchases.
Inspected items for damage and obtained replacements for customers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Publicis Groupe Sa - Manager Toronto, OH, 06/2008 - 08/2013
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Trained employees on additional job positions to maintain coverage of roles at all times.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Assisted negotiation with vendors and suppliers to reduce cost by [Number]%.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Publicis Groupe Sa - Manager Westport, CT, 06/2000 - 09/2005
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Trained employees on additional job positions to maintain coverage of roles at all times.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Assisted negotiation with vendors and suppliers to reduce cost by [Number]%.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Facilitated month-end journal entries, account reconciliation and invoicing using [Software].
Recruited and hired qualified candidates to fill open positions.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Assigned tasks to associates to fit skill levels and maximize team performance.
Cross-trained in every store role to maximize operational knowledge.
Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Reviewed employee performance every [Timeframe] and delivered constructive feedback to improve weaknesses.
Trained [Job title]s and [Job title]s in customer service initiatives and realized [Number]% client retention rate within [Number][Timeframe].
Automated office operations, managed client correspondence and tracked records.
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Upheld internal standards and productivity goals to meet [Type] and [Type] targets.
Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Mitigated risk by ensuring regulatory compliance for required licensing.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Optimized productivity, streamlined program efficiency, and boosted profitability.
Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
Inputted customer data into [Software] system, safeguarding financial and personal information to avoid breaches.
Collaborated cross-functionally on [Action] which led to [Result].
Established ambitious goals for employees to promote achievement and surpass business targets.
Generated reports to assess performance and make adjustments.
Met with each associate to establish realistic monthly sales goals.
Created [Timeframe] schedules for [Job title]s to keep every shift well-staffed during holidays and busy periods.
Assessed, optimized and elevated operations to target current and expected demands.
Leveraged market knowledge and leadership ability to help drive profit increases.
Partnered with [Job title] to develop [Type] collections and color stories.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
Improved productivity initiatives, coordinating itinerary and scheduling appointments.
Handled over $[Amount] in funds each day in fast-paced [Type] environment.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Collaborated with [Job titles] to present insurance alternatives as part of comprehensive financial plans.
Studied existing procedures and policies to offer optimal leadership to employees and [Type] operations when standing in for absent managers.
Recruited, hired and trained [Number] employees for marketing and sales department.
Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
Leveraged ERP software to coordinate and enhance inventory delivery.
Increased customer base and market share by promoting product through diverse channels.
Strengthened product branding initiatives and coordinated effective marketing campaigns.
Led team of [Number][Type] professionals meeting [Area of expertise] needs.
Identified [Type] areas requiring immediate improvement and rolled out [Type] program, boosting productivity [Number]%.
Executed [Type] strategies to foster better customer service and promote positive and engaging environment for all.
Led staff meetings for team of [Number] to communicate [Type] directives.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Vallarta Supermarkets - Cashier Anaheim, CA, 06/1999 - 02/2001
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered product advice.
Received payments for [Product or Service] and issued receipts.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Increased sales [Number]% by suggesting specific purchases to customers.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Welcomed customers, offering assistance to help find necessary store items.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
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