Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Experienced Customer Service professional bringing 5 years of quality performance in related roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. However, I am also a organized cashier experienced in handling cash, processing payments .

  • Training and mentoring
  • Team leadership
  • Customer relations
  • Credit and collections
  • Strategic planning
  • Personnel training and development
  • Effective problem solver
  • Adherence to high customer service standards
  • Cash handling
  • Administrative support
  • Skilled trainer
  • Microsoft Outlook, Word and Excel
  • Excellent time management skills
  • Account management
  • Good telephone etiquette
  • Cash register operation
  • Multi-tasking ability
  • Written and verbal communication
  • Staff training
  • Price changes
Work History
08/2015 to 12/2019
Cashier Krystal Ringgold, GA,
  • Cleaned and organized store, including checkout desk and displays.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer at beginning and end of shift.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reviewed and resolved differences between accounting information and cash drawer.
08/2015 to 12/2019
Customer Service Supervisor Monster Beverage 1990 Corporation Sacramento, CA,
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Provided backup assistance as needed for all front-end employees
  • Handled all escalated customer issues by working toward a win-win solution for both the store and the customer
  • Trained associates regarding company policies and task-specific requirements to successfully complete their job
  • Facilitated scheduling and managed the daily activities for up to 60 employees
  • Monitored store traffic and opened additional cash registered when needed
  • Executed customer returns and exchanges
  • Answered 30-50 telephone inquiries per shift using a multi-line phone system
  • Balanced cash registers, daily cash receipts and completed required paperwork prior to the end of each shift
  • Offered alternatives to customer returns in an effort to reduce store return levels
  • Assisted customers with merchandise location by calling other stores
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Capitalized on multiple upsell opportunities with new and potential customers, resulting in [Number]% increase in revenues.
06/2018 to 12/2018
Sales Associate Gannett Co. Inc. Clarksville, IN,
  • Educated customers on promotions to enhance sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Responsible for the of The store.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
01/2015 to 07/2015
Crew Member Traditions Spirits Willis, OK,
  • Collaborated with team members to complete efficient work and bring in top hauls.
  • Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
  • Processed payments and counted change to complete transactions.
  • Distributed food to wait staff quickly to provide excellent customer satisfaction.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Maintained clean, sanitized and well-organized food preparation zones.
Expected in 05/2014
Diploma : Education
S.R Butler High School - Huntsville, AL
  • Received Tiny Soldiers Scholarship
Expected in 08/2014
Some College : Nursing
J.F. Drake State Community And Technical College - Huntsville, AL

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School Attended

  • S.R Butler High School
  • J.F. Drake State Community And Technical College

Job Titles Held:

  • Cashier
  • Customer Service Supervisor
  • Sales Associate
  • Crew Member


  • Diploma
  • Some College

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