Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Responsive team leader with strong background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Customer service-oriented professional with enthusiastic personality and skills. Ready to apply experience in retail position with exciting organization.

Skills
  • Call controlling
  • HR understanding
  • Technical support services
Experience
03/2019 to 05/2019 Cashier Chipotle | Concord, NH,
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Documented conversations with customers to track requests, problems and solutions.
  • Worked with managers to develop service improvement initiatives.
  • Evaluated customer account information to assess current issues and determine potential solutions.
12/2017 to 04/2018 Customer Service Representative Glaukos | Louisville, KY,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Worked with managers to develop service improvement initiatives.
11/2016 to 04/2017 Customer Service Representative Glaukos | New York, NY,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Documented conversations with customers to track requests, problems and solutions.
  • Worked with managers to develop service improvement initiatives.
  • Reviewed account and service histories to identify trends and issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Educated customers on special pricing opportunities and company offerings.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • Set up and activated customer accounts.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Consulted with customers to determine best methods to resolve service and billing issues.
03/2010 to 02/2016 Cashier/Host Trainer Dennys | City, STATE,
  • Read weekly sales inserts and monitored price changes.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Processed returned items in accordance with store policy.
  • Helped customers find specific products, answered questions and offered advice.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Resolved issues with cash registers, card scanners and printers.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed [Number] transactions per day with exceptional accuracy.
  • Worked closely with front-end staff to assist customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Received payments for [Product or Service] and issued receipts.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Education and Training
Expected in 06/2013 High School Diploma | Hugh M Cummings High School, Burlington, NC GPA:

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Resume Overview

School Attended

  • Hugh M Cummings High School

Job Titles Held:

  • Cashier
  • Customer Service Representative
  • Customer Service Representative
  • Cashier/Host Trainer

Degrees

  • High School Diploma

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