Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Responsive team leader with strong background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Customer service-oriented professional with enthusiastic personality and skills. Ready to apply experience in retail position with exciting organization.
Skills
Call controlling
HR understanding
Technical support services
Experience
03/2019 to 05/2019Cashier Chipotle | Concord, NH,
Assessed customer needs and upsold products and services to maximize [Type] sales.
Documented conversations with customers to track requests, problems and solutions.
Worked with managers to develop service improvement initiatives.
Evaluated customer account information to assess current issues and determine potential solutions.
12/2017 to 04/2018Customer Service RepresentativeGlaukos | Louisville, KY,
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assessed customer needs and upsold products and services to maximize [Type] sales.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
Documented conversations with customers to track requests, problems and solutions.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
Reviewed account and service histories to identify trends and issues.
Evaluated customer account information to assess current issues and determine potential solutions.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Worked with managers to develop service improvement initiatives.
11/2016 to 04/2017Customer Service RepresentativeGlaukos | New York, NY,
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assessed customer needs and upsold products and services to maximize [Type] sales.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
Documented conversations with customers to track requests, problems and solutions.
Worked with managers to develop service improvement initiatives.
Reviewed account and service histories to identify trends and issues.
Evaluated customer account information to assess current issues and determine potential solutions.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Educated customers on special pricing opportunities and company offerings.
Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
Set up and activated customer accounts.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Upheld privacy and security requirements established by [Type] regulatory agencies.
Consulted with customers to determine best methods to resolve service and billing issues.
03/2010 to 02/2016Cashier/Host TrainerDennys | City, STATE,
Read weekly sales inserts and monitored price changes.
Assisted with purchases, locating items and signing up for rewards programs.
Processed returned items in accordance with store policy.
Helped customers find specific products, answered questions and offered advice.
Drove sales and add-on purchases by promoting specific item options to customers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Resolved issues with cash registers, card scanners and printers.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Welcomed customers, offering assistance to help find necessary store items.
Processed [Number] transactions per day with exceptional accuracy.
Worked closely with front-end staff to assist customers.
Learned roles of other departments to provide coverage and keep store operational.
Trained new team members in cash register operation, stock procedures and customer service.
Received payments for [Product or Service] and issued receipts.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Processed customer payments quickly and returned exact change and receipts.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Education and Training
Expected in 06/2013High School Diploma | Hugh M Cummings High School, Burlington, NCGPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
