Friendly Medical Receptionist offering excellent skills in patient relations and office management. Organized and accurate in managing patient flow. Patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette and organization skills.
Skills
Refunds and exchanges
Payment collection
Credit card processing
Customer assistance
POS Systems (Point of Sale)
Cash Drawer Management
Drawer Management
Product and Service Sales
Product Restocking
Maintaining Store Appearance
Money handling
Spirit, wine and beer expertise
Payment processing
Price changes
Time management skills
Request prioritization
Multi-tasking ability
Heavy lifting
Reports and documents
Basic math skills
Exemplary communication
Friendly demeanor
Written and verbal communication
Stocking and replenishing
Identification checks
Product upselling
Cash register operations
Work ethic
Collaboration
Organizational skills
Work History
09/2020 to Current
CashierBuilders Firstsource, Inc. – Woodland, WA,
Efficiently processed new orders, completing hundreds + daily transactions with remarkable accuracy.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Reviewed and resolved differences between accounting information and cash drawer.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Organized and reported on financial information to document payment histories and assist with sound financial accounting.
Assisted customers with special services, account updates and promotional options.
Counted cash in register drawer at beginning and end of shift.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
03/2010 to 08/2015
ReceptionistEducation Affiliates – GA, State,
Oversaw administration of DNA indexing and drug and alcohol screenings for different types offenders.
Transported and monitored offenders on probation and parole for compliance with court protocols.
Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers.
Maintained energy and enthusiasm in fast-paced environment.
Maintained excellent attendance record, consistently arriving to work on time.
Conducted research, gathered information from multiple sources and presented results.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Exceeded goals through effective task prioritization and great work ethic.
Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
03/2004 to 05/2008
Medical ReceptionistConcentra – Lakeland, FL,
Adhered to strict HIPAA guidelines at all times to protect patient privacy
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Enhanced office efficiency by handling numerous + callers per day.
Managed master calendar and scheduled appointments for 4 providers based on optimal patient loads and clinician availability.
Completed skilled administrative work to support all office staff and operational requirements.
Maintained current and accurate medical records for over 600 patients.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Scheduled, rescheduled and handled cancelled appointments for patients.
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Checked patient data including insurance, demographic and health history to keep information current.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Obtained payments from patients and scanned identification and insurance cards.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Education
Expected in 04/2011
Associate Degree Criminal Justice : Fundamentals of Criminal Law Vatterott College - Oklahoma City - Oklahoma City, OK GPA:
Coursework in Criminal Justice/Safety Studies, Juvenile Corrections and Law Enforcement Administration
Expected in 05/1993
High School Diploma: Tuttle High School - Tuttle, OK GPA:
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