Responsible cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Security-conscious and customer-focused, with top-notch teamwork and interpersonal communication skills. Kept cash drawers accurate and secure with smooth payment processing and no losses. Confident Shift Manager with 2 years of experience supervising employees in strenuous and often chaotic work environments. Professional and results-focused with excellent problem-solving skills and action-oriented approach to troubleshooting inefficiencies.
Skills
Customer assistance
Stocking and Replenishing
POS Systems
Point of Sale Knowledge
Liquor Law Compliance
Identification Checks
Cash Drawer Management
Bagging and Packaging
Merchandise Restocking
Refund Handling
Maintaining Store Appearance
Receipt and refund issuance
Inventory management
Cash Handling
Till counting
Staff Training
Written and verbal communication
Order taking
Safe verifications
Cleaning and sanitizing
Customer Relations
Time management skills
Work History
Cashier, 12/2020 to 03/2021 Keurig Dr Pepper – Ann Arbor, MI,
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Assisted customers by answering questions and fulfilling requests.
Operated cash register for cash, check, and credit card transactions with high accuracy.
Processed POS transactions, including checks, cash, and credit purchases or refunds.
Restocked, arranged, and organized merchandise in front lanes to drive product sales.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction, and sales numbers.
Answered questions about store policies and addressed customer concerns.
Worked flexible schedule and extra shifts to meet business needs.
Worked closely with shift manager to solve problems and handle customer concerns.
Counted money in drawers at beginning and end of each shift.
Shift Manager, 07/2019 to 11/2020 Mars – Henderson, NC,
Kept employees operating productively and working on task to meet business and customer needs.
Trained and mentored new employees to maximize team performance.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Received and counted money.
Monitored security areas during busy periods.
Counted out cash drawers and balanced totals.
Completed store opening and closing procedures.
Accepted and processed customer returns.
Opened inventory boxes and restocked shelves.
Improved customer service by projecting a friendly and knowledgeable attitude.
Rotated stock according to dates and protocols.
Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Cooperated with coworkers to improve customer experience and manage storefront.
Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
Helped customers complete purchases, locate items and join reward programs.
Answered questions about store policies and addressed customer concerns.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Reviewed weekly sales ads and monitored price changes.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Cashier, 01/2019 to 04/2019 Keurig Dr Pepper – Big Lake, MN,
Interacted professionally through clear communication with all customers to promote positive patron experiences.
Demonstrated outgoing and friendly behavior, positive attitude and ability to interact well with staff and customers.
Collected credit card, cash, and gift certificate payments and dispensed change for cash transactions.
Printed dining checks with total due, collected payment, and offered receipts to complete transactions.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
Checked completed orders for accuracy and bagged meals for easy carrying.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Maintained current knowledge of store promotions and highlighted sales to customers.
Assisted counter staff in packing ready orders and distributing to customers.
Greeted over 100 customers per day and communicated effectively to obtain accurate orders.
Quickly and accurately counted drawers at the start of each shift.
Used POS system to enter orders, process payments, and issue receipts.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Learned front store and drive thru positions and provided backup at key times.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Restocked workstations with supplies and condiment display cases with fresh selections to decrease customer waiting during busy periods.
Performed shift change tasks each day to keep store neat and running smoothly.
Greeted customers promptly and took orders to keep flow of traffic moving.
Reduced customer wait times by quickly operating customer window and sales register.
Education
Degree: , Expected in Georgia Northwestern Technical College - , GPA: Completed 33 credit hours then transferred, GPA: 63
Associates of Arts: , Expected in Dalton State College - , GPA: I will be attending this fall to continue
High School Diploma: , Expected in 05/2021 Murray County High School - Chatsworth, GA GPA:
Recognized member of the National Honors Society and Beta Club Scholar Graduate Greater than 4.0
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