Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Dependable employee recognized for consistency in productivity and attendance while exhibiting a positive attitude in light of challenging situations. Exhibits exemplary work ethic and willingness to learn new processes and techniques which enhance business and team effort. I am a dedicated employee with one year of sales experience seeking to find a fast-paced position in an innovative environment. Abilities include hardworking, loyal, determined, and focused.
Skills
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Experience
Cashier, 11/2018 - 09/2019
Nations Best – Skokie, IL,
Nations Best – Skokie, IL,
- Scanned customer purchases, supporting transactions to streamline sales process.
- Processed returned items in accordance with store policy.
- Helped customers find specific products, answered questions and offered advice.
- Assisted with purchases, locating items and signing up for rewards programs.
- Welcomed customers, offering assistance to help find necessary store items.
- Inspected items for damage and obtained replacements for customers.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Monitored sales events to protect products, added new merchandise and rang up purchases.
- Processed customer payments quickly and returned exact change and receipts.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Resolved issues with cash registers, card scanners and printers.
- Operated cash register, collected payments and provided accurate change.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Properly verified customer identification for alcohol or tobacco purchases.
- Trained new team members in cash register operation, stock procedures and customer service.
Stocker, 03/2018 - 03/2019
Kimberton Whole Foods – Collegeville, PA,
Kimberton Whole Foods – Collegeville, PA,
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Removed debris from aisles to avoid blocking customers or creating safety concerns.
- Organized stockroom by keeping products in correct locations to maintain accurate inventory counts and free-flowing aisleways.
- Palletized merchandise for easy movement to sales floor locations.
- Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
- Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
- Greeted customers and retrieved requested products to drive satisfaction.
- Blocked and faced all products on shelves and displays to meet company policies.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Disposed of debris and box packaging to keep work area safe and organized.
- Counted and stocked different types of merchandise to comply with inventory control tag requirements.
- Stocked and rotated products, supplies and paper goods to optimize freshness.
Customer Service Representative, 09/2019 - 05/2020
John Crane Inc – Atlanta, GA,
John Crane Inc – Atlanta, GA,
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Delivered service and support to each customer, paving way for future business opportunities.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Answered 100+ inbound calls per day and directed to designated individuals or departments.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Worked with my managers to develop customer service improvement initiatives.
Customer Service Representative, 04/2020 - 09/2020
John Crane Inc – Bakersfield, CA,
John Crane Inc – Bakersfield, CA,
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Delivered service and support to each customer, paving way for future business opportunities.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Answered 100+ inbound calls per day and directed to designated individuals or departments.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Reviewed account and service histories to identify trends and issues.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Evaluated customer account information to assess current issues and determine potential solutions.
Education and Training
High School Diploma: , Expected in 01/2018
Stillwater Academy - South Jordan, UT
Stillwater Academy - South Jordan, UT
- 3.0 GPA
- Leadership Recipient
- Diploma
: Computer Science And Programming, Expected in
Indian River State College - Ft. Pierce, FL
Indian River State College - Ft. Pierce, FL
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School Attended
- Stillwater Academy
- Indian River State College
Job Titles Held:
- Cashier
- Stocker
- Customer Service Representative
- Customer Service Representative
Degrees
- High School Diploma
- Some College (No Degree)
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