Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Hardworking telecommunicator accustomed to fast-paced emergency call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Friendly and efficient operator devoted to maximizing customer satisfaction with exceptional service and support. Skilled in promoting sales to increase revenue while addressing diverse issues. Observant Communications Operator diligent about system monitoring. Accomplished in protecting building assets and personnel with quick responses. Dependable in prioritizing calls and properly allocating emergency resources. Pleasant Telephone Operator delivering service with smile. Remaining calm and organized in high-volume call environments. Considered valuable and hardworking employee.

  • AutoCAD
  • Customer service
  • Relationship development
  • Team management
  • Communications
  • Process improvement
  • High-energy attitude
  • Business development understanding
  • Call center experience
  • Microsoft Office expertise
  • Credit card payment processing
  • Office equipment proficiency
03/2014 to 11/2020
Cashier Andretti Indoor Karting & Games Cutler Bay, FL,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Received payments for items and issued receipts.
  • Operated cash register, collected payments and provided accurate change.
  • Processed transactions per day with exceptional accuracy.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Resolved issues regarding customer complaints
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
08/2017 to 09/2020
Telecommunications Operator Medstar Health Falls Church, VA,
  • Reviewed work orders and communicated with prior shift to assess work needs for day.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Certified in CPR to provide First Point of Contact emergency assistance to callers.
  • Coordinated dispatchers schedules to ensure no calls were missed.
  • Scheduled routine service calls to ensure all dispatch equipment was well maintained.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Entered information on computerized systems to verify locations and notify nearest responders.
  • Used radio, telephone and computer system to update first responders with new information.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
05/2013 to 03/2015
Server Hyatt Hotels Corp. Newport Beach, CA,
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
04/2013 to 12/2014
Cashier Team Lead Gpm Investments Benton Harbor, MI,
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Resolved issues with cash registers, card scanners and printers.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Assisted with purchases, locating items and signing up for rewards programs.
Education and Training
Expected in 06/2010
High School Diploma:
Winter Haven Senior High School - Winter Haven, FL
Expected in
: Criminal Justice
Polk State College - Winter Haven, FL

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Resume Overview

School Attended

  • Winter Haven Senior High School
  • Polk State College

Job Titles Held:

  • Cashier
  • Telecommunications Operator
  • Server
  • Cashier Team Lead


  • High School Diploma
  • Some College (No Degree)

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